Diskussion closed by mistake and no way to resolve the problem

[hexenmeister_77]

I payed and got the item. It does not work. I opened dispute. The result of the communication with seller: I do not send the broken item back, seller would send me new one. But seller asked to close dispute. Communication was friendly and I have closed the dispute. Seller do not answer any more. I asked ebay to help me. Ebay told that decision to send me new item was right and no any activity.

Result: I have broken item, lost money and a lot of time.

Is there any way to resolve this problem?

[monster-deals]

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@hexenmeister_77 wrote:

Is there any way to resolve this problem?

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Yes, next time use the protections that ebay gives you. Read up on them so this doesn't happen again.

[kensgiftshop · Accepted solution]

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@hexenmeister_77 wrote:

Is there any way to resolve this problem?

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Sorry, once you closed the case, nothing else you can do on Ebay.

If you paid with Pay Pal, you can file a claim with them or your credit card.

[southern*sweet*tea]

Once you closed that dispute, Ebay assumes that you and the seller have worked things out and you are satisfied. You cannot re-open the case.

You can file with Paypal, or if you paid directly with a credit/debit card you can file a case with them.

Your seller LIED. I'm sorry about that. On Ebay you are dealing with human beings, some of whom are dishonest. 😞

[corvettestainless]

Sadly, sounds like you were 'played' by an 'international' seller. It's a game, get customer to wait past the 30 days, and buyer can't do anything. Paypal can't either with their 180 day policy, because the item shows 'shipped & delivered'. 

[hexenmeister_77]

what kind of protection do you mean?

[hexenmeister_77]

yes but it maybe situation that one day later new item break one more time and in that case I can not do anything. It looks like i do not have any right.

[monster-deals]

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@hexenmeister_77 wrote:

what kind of protection do you mean?

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The MBG.

If you follow procedure it is nearly impossible for a buyer to be out even a penny on ebay.