08-15-2021 11:30 PM
Hi I have a person who won 3 auctions of mine. She sent a message requesting combined shipping before she pays for them. Not a problem. Went to send an invoice found out the address that she has was an international one which I do not ship to. I sent her a message back if she had another address that was based in the US. I know many international buyers use freight shipping services. She sent back a screen shot of such address. My question if she adds the us shipping address to her ebay account, will she be able to select that address for shipping and will it appear on the invoice that I send?
08-19-2021 05:44 PM
The buyer doesn't need to change the address on her account, she can enter whatever address she wants to during checkout. Just make sure she doesn't ask you to change it after she pays, as doing so will void your seller protection.
https://www.ebay.com/help/buying/shipping-delivery/changing-shipping-details-purchase?id=4028
08-19-2021 06:56 PM
Normally, an international buyer would select their US shipping address during checkout.
However, they are asking for a combined / reduced invoice before paying.
When you attempted to send the invoice, you saw their international shipping address, not their US one.
That would indicate that at the moment, the i'nat'l address is currently set as primary / default.
Ask your buyer to go into their eBay account addresses & set the US addy as the primary / default one. Once they have done this, try again to send an invoice to them.