09-09-2021 12:13 PM
Hi,,,, I sold a snowboard to someone in the UK. I shipped it from California. The transaction went smooth, I was paid and I shipped the board. It was sent via the Ebay global program. I dropped it at the USPS in my town. Well it never made it, and the buyer is wondering what happened. We follow the tracking at in arrived in So Cal at a DHL facility. A couple of days later the tracking was deleted. Well I cannot get any help from anyone to help. Ebay seems impossible and I did call one customer service number and I think it was a scam. They wanted all kinds of info and to be in my phone remotely... I ended that real quick. So here I am ... does anyone know what I can do??? --- thanks in advance!
09-09-2021 12:49 PM
I would be talking to DHL.
09-09-2021 01:00 PM
If it was sent to DHL in California it was likely sent with ebay international standard delivery, not the global shipping program so it should have a second tracking number starting with ESUS.
Which listing was it and when was the item sent?
09-09-2021 01:14 PM
Do you still see the usps tracking number? I don't know if this will work but try entering it at the following link and it might give you the esus tracking information.