Shipping

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FedEx and UPS Shipping Updates

UPDATE: We have an important update regarding the UPS Cube Definition update for AHC/LPS packages: the implementation originally scheduled for Monday, August 18, will not go into effect at this time and will be revisited for 2026. Learn more about UP...

bought a item from a seller (a cell phone)

hi all - I recently bought a cell phone from a seller - paid over $200 - but what i got is an ripped open package on my front porch from FedEx. Tried to open a case with Fedex - they said the seller is supposed to do that so they closed it. then trie...

Please Help First Time Seller, Buyer Received Damaged Item

Hi, so I just sold a Wacom Cintiq Pro 24 and buyer received it today and messaged me (with some pictures) that it was damage and that it was probably dropped. I sent my package through a local UPS Store and had them personally package it themselves (...

Resolved! Re-shipping an item

Hello,I need some advice. A customer purchased an item from me and I shipped it priority with signature required. It was going to a p.o. box in Puerto Rico. 3 weeks went by before the item was returned to me. It was stamped several times as unclaimed...

Resolved! Bar Code label printing stopped working

I started my shipping yesterday, and I no labels will print on my LP2844 Zebra printer. Is there a technical problem? I had to print all my labels on paper, and tape to the packages. Thanks!

Shipped an item 1st class tracking was updated and then it was never delivered it seems it was lost.

I shipped an item 1st class and was received by usps and was in transit n now its been 2 weeks and was never delivered and the buyer wants there money back. Am I out the item and the money

Resolved! What's USPS First Class Package max weight and dimensions?

I found info on the internet saying max 15.99 ounces and 22 in long, 18 wide, and 15 thick. I tried changing weight and dimensions in my seller dashboard and when I exceed 15.99 ounces it tells me something like "choose priority mail instead", but wh...

Unable to change buyer selected shipping option

In my auctions I always eat the cost of shipping and typically just pick the cheapest route. This can vary between USPS priority and first class. Today was my first time using Ebay's new shipping layout and apparently the buyer selected USPS priority...

Can't get refund for my cost of returning/shipping an item back to seller.

I bought a watch and the description didn't match the item (it was supposed to be a sterling silver watch band, it was plated and plating was worn off on some links. Got refund, no problem. Seller couldn't print a return shipping label so I could shi...

Refunding some shipping costs?

Hi, I recently sold a hat and never realized the weight was put at 1lb. So my buyer paid around 10 dollars for shipping in first class. When I purchased the label in first class it was around 4.50. So I dont feel right taking that much, when is a goo...

Mailing a (very) lightweight item...

2nd try at this... I'm considering selling items that would ship (mail) in #10 envelopes, with 1-oz 1st Class postage. As the USPS doesn't offer tracking on letter class mail, will this impact me getting paid in a timely fashion, as everything seems ...

EMS Package hasn't moved in 3 Months

Hello, I have a package going from Russia to NY via EMS Shipping. My problem is that it hasn't moved in 3 months, once it left Russia. The last update says: 2021-04-23 15:48Russian Federation, SVO, Carrier processing, Uplifted I was thinking maybe it...

After sale switch from U.S.A. only to international?....requested by buyer

Hi.I just had a sale that I marked "shipped to U.S.A. only". My buyer did pay and did supply a U.S. shipping address (someone in his family here in the U.S.) but he messaged me asking if I could possibly ship to France and that he would pay extra for...

Shipping cost question

I am baffled……I recently sold 3 items, eBay collected shipping from the buyers, and yet eBay deducted the shipping fees from my account?!? What did I do wrong to avoid this in the future, and can I get eBay to reimburse me?

ebay delivery services shipping label fee

Hi, I am just wondering if anyone has experienced this. I am in awe! I had a first class package to ship to Hong Kong. 3 ounces. I printed out a label for $13.00, choosing ebay's delivery services in labels choice. It shipped item to ebay center in s...

Resolved! Item not received

Hello, I recently purchased an item from a reputable seller, the item is worth about $550+shipping. It has been a few days past the eBay estimated delivery window and it still hasn't arrived. I sent a message to the seller and asked him if he can pro...