I bought a phone and the seller’s auction was that the phone had no damage or scratches. I looked at the pictures (he had only two, front and back), looked like a good phone in good shape. I asked questions about the phone if there was a lock or damage and he replied that there were no damage and all is good. I won the bid and paid for the phone. Received the phone today and there was a deep scratch on the lower middle region of the phone. I contacted the seller and sent a picture of the scratch and basically gave him two choices discount the purchase of refund. He refused both offers. As a result, I decided to seek a refund through eBay. How do you feel about my approach? Do you think this was a fair approach?
