Customer wants to return an item received over a month ago

[augustflowers]

I just received notice that a customer wants to return an item she received over a month ago.  It is a vintage one of a kind item for a doll house.  She said it is to big.  I have measurements in both my heading and listing. If I don't accept the return, will I have any issues or get "dinged" for not accepting the return?

Thank You.

[monster-deals · Accepted solution]

If it gives you the opportunity to decline the return do so, there is no ding for that.

Keep in mind if they buyer used paypal they get a second bite of this apple but will have to pay return shipping.

[kensgiftshop]

Since you don't accept returns, you don't have to accept a remorse return.

If they had filed an INAD, you wouldn't have a choice to deny it.

If you deny the return, the buyer can still file a claim with Pay Pal or their credit card.

[augustflowers]

Thank you to everyone who replied.