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Cost Adjustments for Shipping Labels - wow!

I saw a mysterious credit of $2.70 in my PayPal account today, and got a message from PayPal saying it was, "Refund in your Ebay dispute case."  I remembered no such thing, but figured the amount is so small I wouldn't spend much time checking it out.  Just now I got a message through ebay messages saying I was given a credit because I overpaid postage on a package.  It even shows I paid for 2 lbs, but the package weighed 1.0 pounds.  I think I remember seeing it so close to the edge that I rounded up, and I had charged the buyer based upon the 2-pound rate anyway when I estimated the weight of the final package as shipped.  It's interesting that packages get weighed and enough effort is put into giving even small credits back.

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Cost Adjustments for Shipping Labels - wow!

The post office does it all the time. But remember that they will back charge you if you underpay. It's called fairness.

 

Now, in the spirit of fairness, are you going to refund your customer the amount that you ovecharged them? As surprised as you were, they would be also. And maybe buy from you again based on your honesty.

 

Get a digital scale and eliminate the problem.

I can not teach anybody anything
I can only make them think
Socrates
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Cost Adjustments for Shipping Labels - wow!


@electrola_man wrote:
 ....  It's interesting that packages get weighed and enough effort is put into giving even small credits back.

It's all done automatically by equipment that was installed in the sorting centers last year. Naturally, the main purpose is to recoup underpaid postage.


https://www.usps.com/business/verify-postage.htm

http://pages.ebay.com/sellerinformation/ship-smart/ebay-shipping-partners/avoid-extra-postage-costs....

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Cost Adjustments for Shipping Labels - wow!

I have a digital scale.  When something comes up as 1.00 pounds on my scale, or maybe even 15.98, I round up, figuring my scale may not be quite as accurate as the Post Office's (or at least not calibrated that closely), especially after having already estimated the weight being over a pound and quoting a corresponding charge in my listing.  I know my scale is close to what is at the counter, but I don't want any problems after the package is in the hands of the USPS.

 

As to refunding the customer, no.  Maybe in some cases, but not this one.  The item was originally listed as "For parts or not working,"  and completely untested.  He talked me into testing it out, which took significant time and effort, and upon telling him the results of my testing, he bought it at the price that I had set based on it being untested and for parts.  I probably could have just jacked the price up after my testing, but I didn't.  He was very happy with what I did and with what he got, I was happy to move it out, and I'm happy to have now recovered a little extra for all that extra effort.

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Cost Adjustments for Shipping Labels - wow!


@nobody*s_perfect wrote:

@electrola_man wrote:
 ....  It's interesting that packages get weighed and enough effort is put into giving even small credits back.

It's all done automatically by equipment that was installed in the sorting centers last year. Naturally, the main purpose is to recoup underpaid postage.


https://www.usps.com/business/verify-postage.htm

http://pages.ebay.com/sellerinformation/ship-smart/ebay-shipping-partners/avoid-extra-postage-costs....


I'm always careful to make sure I pay enough.  I was just surprised they'd go to the trouble to give me such a small amount back.

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