Confused with returns refund

[smellygirafflings]

Hello, I'm looking on clarification on what I should be doing or if I have done something wrong. 

I recieved an an item that I deemed was 'innacurately described', so I opened a case against the seller and when eBay stepped in they sided with me (2 Sep).

I was then issued the refund via PayPal which said on their site that the funds would be accessible on the 8th. I was told to wait for the funds to be clear before sending the item back. The 8th came and I had the item ready to be posted back as soon as I had finished work but midday I get an email from PayPal stating the refund had been cancelled and I could not find a reason. 

Where do I now stand and what should I do. I've spoke to eBay again who are saying to "sit back" and they will get the seller to create the returns label. 

I'm getting quite frustrated with this drawnout process, I was more than willing to return the item out of my own pocket to get this all over with but I feel like I cannot trust the seller with the non-communication I receive regarding cancelling refunds or if he's simply being told a different procedure to follow. 

Any my help would be greatly appreciated. 

[hafoster]

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@smellygirafflings wrote:

I was told to wait for the funds to be clear before sending the item back.

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What exactly does that entire message say, word-for-word?

[creoleorchid]

That doesn't make sense. Can you go to the resolution center in eBay and expand the details and post them here?

[smellygirafflings]

Hey, thanks

 On the resolution centre tab, it says "your action is required". If I then click the take action button the new page opens and all that it says is..  

"The seller sent you a refund
Please wait for the refund to be processed. It should be cleared on Sep. 11.

Here's what happened
Sep. 2 :
The seller refunded you through PayPal
Sep. 2 :
A return request initiated
Sep. 2 :
Case opened
Comments
No contact from seller to resolve problem.
Aug. 24 :
You requested a return.."

[missjen831]

This doesn't make sense because refunds are not issued first. They are issued after the item is returned unless the seller does not want the item back. Also in your OP you say the funds were to clear on 9/8 which is today but in the last response it says 9/11. 

customer service lied about the label. They aren't contacting the seller. It's already a done deal since you asked eBay to step in and eBay found in your favor and issued a refund. I don't think you were told to wait for the funds to clear before returning the item. I think you were told you were not required to return the item. 

[garmentvarmint2004]

SMELLY..

I don't understand  those messages.   Unless  this is a  Chinese seller---you  are required to  return  the  item  to  the seller BEFORE  you  get a  refund from him.    What was the first thing you filed?  Did you  go  to the Resolution  Center  and file a  Dispute  called  "Not as Described."   Or  did you  go  somewhere else first? 

[smellygirafflings]

Sorry, I'm not too clued up on the process of this all. Ebay states the funds will be process d on the 11th but in PayPal where the refund was issued it stated the refund would be available on the 8th yesterday but was cancelled. Which am I meant to follow?

I was told by eBay customer services that I was not required to return the item to the seller as he had not as far as I can tell issued a shipping label when I first contacted them. This is an expensive item and I did not want to take advantage, I just wanted my money back and return the item by sticking to eBay's rules so that I did not become out of pocket.

As of now, where do I stand if I am still getting no return information from the seller and the refund that was being processed via PayPal has now been cancelled? Will eBay be issuing a refund on the 11th or is the eBay refund and PayPal refund process one in the same?

Thanks again

[smellygirafflings]

Yes, I did everything via the resolution centre (not as described, eBay ruled in my favour) but there was no returns address displayed or a returns label or whatever. I contacted eBay who said if he did not send me a returns label I would keep the item I believe.

[creoleorchid]

I see you are in the UK and this is the US board. 

Where is the seller located and did you buy it on eBay.com or UK?

If this was an international transaction, the seller would not have been able to issue a label through eBay. He may have decided to just refund you rather than go through the process of getting you the shipping costs. Or he ignored the case and eBay closed it.

The delay in the refund "processing" could be due to the currency conversion.

As for the refund reversal? I have no clue on that one. Beats the heck out me. You would have to call PayPal to find out who revered it and why.