05-01-2024 05:24 PM - edited 05-01-2024 05:25 PM
I just got a notification that I underpaid shipping on an item from nearly 3 months ago. This item and the associated order were canceled and the buyer was refunded. Why am I being charged underpaid shipping for an order that never shipped? How can I dispute this false transaction/claim?
05-01-2024 05:36 PM - edited 05-01-2024 05:38 PM
Looks like you accidentally used the label on another order.....
and it would have cost 8.00 (4.02 + 3.98) instead of what the label cost
05-01-2024 05:55 PM
Hi @tiltedtimecompany. You voided an unused shipping label, received a refund, then today you were charged again for the same label. The label was scanned in METRO NY.
This is a known issue. It is fraud and USPS is responsible.
Do not waste time contacting eBay or USPS customer service. eBay is already working on this with USPS and has confirmed they will be issuing refunds to impacted sellers. No timeline as of yet. Read more about it here:
FYI @monica-sells - the seller did not use this label.
05-01-2024 06:55 PM
i just saw the other post regarding this issue. Thanks for clarifying
(I hate sending out bad info)