Case closed with no response from Ebay?

[zefritz]

Only half of my order arrived, I opened a return and provided pics and all the info proving that only half the order arrived.  The seller responded showing that they sent two packages to the global shipping center and that ebay only sent one of those packages out. The case info said we could ask ebay to step in on Aug 11, but then the seller opened their own case on Aug 10 asking ebay to send out the second package and mine was closed out into that. The sellers case is now closed, and at no point in time did ebay respond or acknowledge anything. I seem to have no way to respond to the messages or prompt ebay to look into this.  Is there anything I can do?

[nkmipgolf]

Go to PayPal and see what options you have. The GSP is not very good these days. I avoid purchasing from any seller if they use it.

[martin2001 · Accepted solution]

You can call them. Use help & contact link on top of the screen and then at the bottom of page "call us". Even after that you will have to try to click thru a number of 'obstacles' to finally get to their number, or an option they call you back. I called them several times recently, the best time is to call shortly after they open (5 AM pacific) there was virtually no waiting time and I got an English speaking rep.

I don't use ebay's global shipping, I am just curious how does a seller opens a case to ask ebay to send a package.

Anyway, what is the status of the case for the second package that the seller opened?

[alseyf-73]

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@zefritz wrote:

Only half of my order arrived, I opened a return and provided pics and all the info proving that only half the order arrived. 

The seller responded showing that they sent two packages to the global shipping center and that ebay only sent one of those packages out.

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Your seller cannot send 2 packages to the GSC with just one tracking number. Do you have 2 tracking numbers?

[zefritz]

Yes, there were two tracking numbers.  They both show they arrived at the GSC, but only one was sent out from there to my house. 

[zefritz]

Thank you.  I clicked the link and they called me within a minute or two and gave me a full update, within 3 days I'll get another email if they found it, or a refund.