Shipping

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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

USPS slow mailing times

Hi ...just wanted to say about the very slow mailing times for buyers on Ebay , I know its not Ebays fault that this is happening , I have lost 2 items I bought on Ebay in the last 3 weeks and I have an item right now I bought a week ago thats in jep...

Return window extended to FIFTY TWO (that’s right...52) business days

That’s right folks! So here’s something new I just heard while chatting with my concierge on the phone yesterday. While he was helping with my cases, he told me all of the time window changes made this year for how long the buyer is allowed to ship t...

Customs form now required to ship to Puerto Rico?

Sold a t-shirt to someone in Puerto Rico. First issue I had is that this person had PR listed as state and country and I couldn't print out label on PayPal. I was able to change country from PR to United States. Now PayPal wants me to complete custom...

Need help regarding intercepting a FedEx shipment created on eBay (learn from my mistake)

TL;DR:-Sold item, shipped it out using FedEx Ground label printed here on eBay using eBay's account (this is the mistake you need to learn from)-FedEx Ground lost item after it arrived at the station 14 miles from the buyer's house-I initiated a ship...

Protecting seller performance during carrier delays >> Worldwide?

The update eBay gave is so far only showing on the listings of USA sellers..... Example 133361197003:Shipping:$24.50 USPS First Class Mail International / First Class Package International Service International shipment of items may be subject to cus...

Want to return an item (not as described) but seller hasn't accepted PayPal payment

Two weeks ago, I purchased and submitted payment for an item. I have a PayPal transaction ID number confirming this. The item arrived this weekend, and I immediately noticed it is not as was described in the original listing. I want to pursue a retur...

Buyer wants to defective computer as damaged.

I had a buyer who purchased a computer and they issued a return request for the computer stating it was damaged. They informed me that when they plugged it into their monitor the screen flashed. This did not happen when I owned the computer. I looked...

Error creating label: Label could not be generated. Internal error.

Getting the "Error creating label: Label could not be generated. Internal error. " message today but just on one specific label. All the others today have printed. Its not international, I have cleared the cache, restarted the computer and browser. I...

Shipped Aug 2 Customer says it was received, but not Ebay Shipping

I've been tracking a package and today 8/12 it says "out for delivery". The customer emailed that he received it last week.Then I went to track on Postal Ninja and it says :Aug 9, 2020 01:10USPSAwaiting Delivery Scan How can I get Ebay or the USPS to...

ebay help your sellers, don't sabotoge them....

tyler@ebay This does not help

Packing ebay orders.

I used to pack orders one at a time. Pack the item(s). Print out the shipping label. Leave feedback. Affix the label to the package. Go on to the next order. Sometimes i would do 2 or 3 orders at a time but once in a while i would get orders mixed up...

Resolved! Scammer!

I purchased a Hair cutting clipper set from a seller. They had a UPS tracking # that showed it was delivered. When you look on eBay or PayPal it appears to have been sent to my address, but when I asked UPS about the delivery, they sent me info that ...

Error creating label: Sorry, something went wrong and we could not work out the reason.

Only giving me PayPal as a payment option even though I have been on Managed Payments for a week and have funds in both Available and Pending. Tried several times, and found no success of being able to purchase a label. Anyone else having this proble...

Seller sent wrong item, wants to replace with another, won't accept return request

Hi, recently I bought an expensive lot of a product from E-bay seller ($445) and they sent me the wrong item from a different listing. I contacted them and said I needed to return the item, and used the Return option on the purchase page to initiate ...

Can't adjust discount on shipping on invoice

I am trying to send a buyer an invoice for three combined items. The shipping cost is $9.00 and I told the buy I would discount $6.00. Every time I try to adjust the discount the page reloads and takes the discount away. I've tried backing out and st...