eBay

luseff_0 · ‎01-21-2019

Basically, USPS screws up and will sometimes deliver things to the wrong address. There are two streets in my city with very similar names. So when I filed a case because I never received my item, the case was closed because the seller had tracking info. But, I had ordered TWO different packages that day that were both being fulfilled by USPS. When I looked at both of their tracking information there was about an HOUR of difference in delivery times. USPS only comes through my neighborhood ONCE a day. So how could there be such a drastic difference in delivery times? I believe that I deserve a refund. Do you support me or not?

bluelinemetalsllc · ‎01-21-2019

Speak with your post office, ask them for the GPS location of where the package was delivered. If it was delivered to the wrong address, they will attempt to retrieve it. If it was delivered to the correct address, it may have been stolen. In that case, file a report with your local police department.

As to a refund, your seller is under no obligation to refund for a package that shows as delivered.

jennieaa · ‎01-21-2019

For the future -- do you use just the zip code or do you use zip+4?

Years ago I was told that delivery of mail is based on the zip+4 no matter what else was in the address.

I was told this when I received an important letter for someone else, on a different street, in an entirely different town. The house number was the same and the zip+4 was the same.

Perhaps if you use the zip+4, the PO will stop confusing your street with another and misdelivering mail.

brun-1228 · ‎01-21-2019

I believe that I deserve a refund. Do you support me or not?

__

Not

cream_couture · ‎01-21-2019

If I were you, I would hunt down the package by contacting the post office. The seller isn't legally obligated if it shows as delivered.

luseff_0 · ‎01-23-2019

Thank you. I will try this out.

luseff_0 · ‎01-23-2019

I understand that the seller does not need to refund me now. Thanks for your input.

a_c_green · ‎01-23-2019

@jennieaa wrote:
Perhaps if you use the zip+4, the PO will stop confusing your street with another and misdelivering mail.

If the seller is printing labels on-line, the ZIP+4 will be obtained from the USPS database when the label is purchased, even if the buyer doesn't know it or didn't supply it with their payment.

Unfortunately, if the seller is just hand-addressing the package, then the 5-digit zip may be all that's showing. I have seen some POs key in the mailing address at the front counter and apply a barcode sticker showing the full 9-digit ZIP, but I don't know how often that's done.

I agree that from what the OP is describing, it sounds like his post office messed up on their final sorting. This would be something that the OP will need to resolve with his local PO; this is not the seller's fault.