Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

I cannot escalate my claim to ebay

I bought an item which was not as described by seller and asked for refund.The seller gave partial refund which I declined.But the system tells me that for today 17 May I can escalate this to their team and this option is not shown on the platform of...

Item was damaged in shipping and seller wants to wait for insurance.

How long is reasonable to give a seller to refund when an item arrived damaged? The seller wants to wait to refund until insurance pays out. Item was shipped from Canada to USA via Canadian Post and USPS. Because there was a suspicious rattle, I took...

Seller listing furniture to be shipped via Media Mail....

Someone sent me a link to a listing for an armoire that was reportedly used by Liberace. The seller had a zero FB score, listed only one photograph of a very large wooden armoire, obviously sitting in their garage, with the door taped shut using blue...

eBay is bleep- not refunding faulty item seller won’t send label and eBay staff can’t read

eBay has put my case on hold despite being sold a faulty item and demanding a return and refund. eBay staff can not read, they interpreted the seller telling he to ‘Hermes the package back’ to him as “we can see the seller has offered to provide a He...

Buyer returned item damaged and missing pieces

The item is now un-sellable. Ebay refunded the buyer's money as soon as it was delivered to my box, before I picked it up. I called Ebay and they've grudgingly decided to give me 50% of the sale price?! What kind of seller protection is that?

Can't find tracking # for return

Despite being involved in over 500 transactions, to the best of my recollection I've never head to make a return That changed when I received a $3 item (part of a larger, more expensive order) broken. I sent a picture of the broken item, asked for a ...

How to track a shipment from China?~~

Ordered an item from CHINA.....seller finally sent a tracking number, informed it was by CHINA POST. A quick google shows all sorts of CHINA tracking sites, all have some sort of ADD/ON application to track..not sure how legit these are. Is there a s...

How does guaranteed delivery date change?

I bought an item with guaranteed delivery by Monday, May 13th.Yesterday comes and goes, no item. Tried to report late delivery yesterday, ebay says the item is not past it's guaranteed delivery date.Tried to report late delivery this morning, ebay sa...

New shipping pabel page is a nightmare

The new label page is a nightmare, if I stay with eBay I am looking for a different service, this new page lacks options and is intolerable. There are few options, the latest one says that the seller was requestioning some flat rate box which the ite...

Sell product located in another country

I can sell a product that is located in hong kong. My account is in the US?

HELP

HELLO, I NEED HELP PLEASE, I MADE A RETURN BUT THE SELLER NEVER GET CONTACT, THE INSTRUCCION SAY THAT I NEED TO SELECT THE OPTION IN THE PURCH TO ASK EBAY STAY IN BUT I DONT HAVE THE OPTION IN THE ORDER , WHAT CAN I DO?

Resolved! Seller ignored my cancel request

So I ordered a item (not a bid item) and I realized it wasnt the one I wanted. After 15 minutes I requested a cancel (by default this is utterly dumb. If the item isn't shipped I shouldnt request for a refun and be automatically cancelled just like w...

Seller says one thing, shipping company says another

Hey guys,So I bought something from a seller in China and the shipping method was SpeedPak.Never had a problem before with this. So I check the tracking daily and nothing has change since the 29th of April, so I contact the shipping company and they ...

In transit from 45 days

I have ordered product from USA but yet not delivered in tracking it shows in transit from 40 days. can you please let me know what to do?

Brazilian buyer are reporting new High cost of taxes. Want to return items / 2 costumer same day

I did not have a problem like this before that two buyers at the same day ask from Brazil that want to return the article because they do not want pay the taxes that are high, unpayable . For a pair speaker of $39 ( taxes are $200) and for a radio $9...