Case Closed, or is it still open???

[shadyresales1]

Situation:

I bought a pair of Yeezys that turned out to be fake, so I opened a return case. After much discussion with an upset seller I finally had it decided in my favor and I sent them back for a refund. Ebay explicitly stated that the case was decided in my favor.

The day the return was delivered, (today), ebay sent me an email saying that the refund will be processed within 48 hours. A few hours later I got another email from ebay saying that they need thrid party documentation to show that they are fake.

What even? Do I need to provide this information to receive my refund or should I just ignore it until the refund clears. I would never be able to provide this documentation at this point as it isn't hard to identify fake Yeezys without a professional when you know what you are looking for. Also I paid through credit card.

Any help is appreciated, thanks.

[victorjunkman55]

While eBay allows it's own site to be flooded with fake junk from China sellers, then demand you, an American seller, to provide 3rd party documentation on your Item to me is an Outrage. I would go over & above eBay and do a Chargeback on my CC. When this company allows some sellers to sell Clear Fakes, but demands documentation from American sellers, To me this is nothing less then discrimination. Good Luck to you.

[tarpedge]

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@shadyresales1 wrote:

After much discussion with an upset seller I finally had it decided in my favor and I sent them back for a refund.

The day the return was delivered, (today), ebay sent me an email saying that the refund will be processed within 48 hours.

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Please clarify: You didn't ask eBay to step in, and eBay issued a return shipping label?

Instead, the seller Accepted the return, and issued a return shipping label?

[shadyresales1]

The seller and I both were going to ask ebay to step in to help when the time elapsed and the seller beat me to it, but the case was still decided in my favor and it still says right on the case, "Final decision: This case was found in your favor."

[phcd1]

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@shadyresales1 wrote:
The seller and I both were going to ask ebay to step in to help when the time elapsed and the seller beat me to it, but the case was still decided in my favor and it still says right on the case, "Final decision: This case was found in your favor."

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How do you know they are fakes?

The SNAD case is almost always decided in the buyers favor however, there have been many reports of buyer's having to "prove" an item is fake (have it authenticated). This can be expensive and time consuming. Seeing that most claims of items not be authentic come from 3rd parties (friends, hear say, etc.) and NOT from authenticater's, I can see eBay's concern (most come from other sellers trying to scare you). Seeing that you already sent the item back, I would wait for a refund, if you don't get a refund be the time allotted in the return case, I would open a case in PayPal (add the tracking number in the case) and then a charge back by your credit card company if need be (assuming you used one). Good Luck

[creoleorchid]

Go to the resolution center and see what the status is. 

[tarpedge]

Everyone, is this the new Seller Protection that Alan wrote about (IP addresses, etc) and so for an escalated return, eBay is no longer forcing a refund the moment the return is delivered, but rather giving the seller 48 hours to rebut the return with eBay for some of the SNAD reasons such as Does not seem authentic?

This is not the 6 business days allowance for the seller to refund on a non-escalated return.