Had a buyer request a return for an item apparently broken in transit. Item was fine when I shipped it. He asked for a specific shipping type to save on costs - large flat rate priority mail box. It was tight but well packed. It was a couple of speakers and one of the banana plug/posts broke off. I didn’t see any damage to the box in the pictures he included.
anyway, I hit “continue”on the initial return request but hadn’t seen that “accept the return” was selected by default. How can I cancel this?
