Can't return an item because I never recieved it

[skaxzombie]

Hi everyone I am having an issue right now,

I bought an oculus rift on eBay almost 2 weeks ago, and after a week of the initial purchase and multiple message sent to the seller I had recieved no replies or proof of shipment.  It seemed to me that the seller had changed their mind or had no intention of actually selling the item. So I asked eBay to step in and they sided in my favor to get a refund. However they are asking me to return the item and provide proof of shipment. Here is my issue. I never recieved the item so I can't exactly send it back. Will I still recieve my refund? I also can not call live support as they are closed down during this corona virus pandemic.

[chinohighcowboys1963]

Why would you open a RETURN case when you never received the item?

You should have opened a case for  ITEM NOT RECEIVED.

You can’t open another case through eBay, but if you paid through PayPal, go there and open the CORRECT case.

[skaxzombie]

I've never had this issue before so I suppose I just made a mistake. I'll try through paypal but is there nothing else that eBay staff could do?

[cream_couture]

You can email eBay.

[kensgiftshop]

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@skaxzombie wrote:
but is there nothing else that eBay staff could do?

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No, you only get 1 chance to file a claim on Ebay.

You'll have to file an item not received case on Pay Pal.

[skaxzombie]

Turns out you can, infact, email eBay's support and they will change the type of claim for you. I was able to get this sorted out earlier and got my refund.

[pjcdn2005]

Based on situations that I've read on the board, a buyer can file an inr claim and then a nad on ebay. Are you saying that you can't do it the opposite way?