Can one of The Blues explain this please

[richard1rst]

ATTN: triton@ebay

Please see the attached screen shots:

In the first a shipping charge is clearly shown. But in the invoice (second page) the shipping is shown as free.

The buyer accused me of being “very misleading” and demanded I cancel the order. Yet it appears that eBay screwed it up.

Please explain and correct your programming.

Thanks.

[jeannicho22]

I'm not a blue, but I do have some observations

You have one screen set to being in Canada and the other as being set to the USA.  This is why it is saying 134 sumin as the price in one and $99.99 on the other.   I see that your actual price is $99.99 with domestic shipping of $10.96 and when I set my location to Canada, the international shipping price is $39.00.

Didn't solve your problem of why the Canadian screen shows free shipping in your example

[richard1rst]

Thanks.  The 2 screen shots were what the buyer sent me so I am not sure how they got both a US and a Canada shot.  But in any event, we do not offer free shipping on this item even domestically so that it showed free shipping at all is wrong.

[orangehound]

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@richard1rst wrote:

ATTN: triton@ebay

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@Anonymous 

(Just adjusting spelling so that he actually gets notified).

[richard1rst]

Oops. Thank you very much.

[disneyshopper]

There is a glitch that comes and goes where "free shipping" is displayed on a mobile device, when in fact the seller charges shipping.  My eyesight is poor so I can't tell if that is a mobile device showing "free shipping."

[richard1rst]

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@disneyshopper wrote:

.  My eyesight is poor so I can't tell if that is a mobile device showing "free shipping."

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Judging by all of the links/additional pages that are open across the top of the page I am inclined to think it is not a mobile device.

But if that is a common glitch then that is even more troublesome. I seem to recall seeing a production report recently that said about 40% of my sales are made on mobile devices.

[edwedw8383]

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@jeannicho22 wrote:

I'm not a blue, but I do have some observations

You have one screen set to being in Canada and the other as being set to the USA.  This is why it is saying 134 sumin as the price in one and $99.99 on the other.

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Nope, both are eBay.ca Canada.

[green-night]

The buyer accused me of being “very misleading” and demanded I cancel the order.

I'm not sure I understand.  The listing clearly stated the shipping cost to Canada.  This was  a BIN and the buyer had to agree and make payment.  I am not even sure how that order detail screen shot fits into all of this.   New buyer as well sending screenshots?  Interesting. 

I'd just cancel.  Seems shady. 

[jeannicho22]

Dear buyer,

The price is $99.00 USD + $39.00 shipping to Canada.  If that isn't what you are seeing, you would need to take it up with eBay.

Kind regards,

slow but stubborn seller

Then CANCEL and block.

I get that eBay can be a glitchfest, but it isn't your glitchfest.  Why would you want to do a transaction with a buyer who already thinks you're shady.... NO THANKS

I would use problem with buyer's address as the cancellation reason... True reason BTW.  The address listed has someone unpleasant living there.

[jeannicho22]

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@edwedw8383 wrote:

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@jeannicho22 wrote:

I'm not a blue, but I do have some observations

You have one screen set to being in Canada and the other as being set to the USA.  This is why it is saying 134 sumin as the price in one and $99.99 on the other.

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Nope, both are eBay.ca Canada.

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Both are the buyer being signed into eBay.ca, but one is in Canadian bucks and the other is in usd

[richard1rst]

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@green-night wrote:

The buyer accused me of being “very misleading” and demanded I cancel the order.

.   New buyer as well sending screenshots?  Interesting. 

Actually I asked them to send me the screenshots because I wanted to understand why they thought there was free shipping.

And, yes, I did cancel the order "buyer's request".