eBay

srt2005 · ‎07-30-2022

Had a buyer file an INR case the same day the Post Office tracking shows the item being delivered.

Of course I reply to the INR case with the exact same tracking number given to me when I purchased the shipping label from eBay.

As I watched nothing happening, other than a note saying we (ebay) have provided the buyer with your response, I recalled from these forums where sellers would phone ebay, have the ebay representative acknowledge the tracking shows delivery and then ask for the case to be closed right then and there.

Well I did just that and was shut down. The CSR said I had to wait until August 4th for the case to settle on its own. I politely asked again and was told it was not possible to close a case.

Did I get an inexperienced CSR or has things change and you can not get a case closed by phoning ebay anymore?

12345jamesstamps · ‎07-30-2022

Probably got one of the minions who answer the phones. As I notice CSR can't really do anything anymore.There was a time in "The Wild Wild West' when they could or you got a manager...not anymore. And they were able to do it while you were on the phone.

I sure miss those times.

ga-8370 · ‎07-31-2022

@12345jamesstamps wrote:
@srt2005 wrote:
The CSR said I had to wait until August 4th for the case to settle on its own. I politely asked again and was told it was not possible to close a case.

Did I get an inexperienced CSR or has things change and you can not get a case closed by phoning ebay anymore?
Probably got one of the minions who answer the phones. As I notice CSR can't really do anything anymore.

Beginning April Fools Day two years ago, sellers can no longer ask eBay to close a return early.

To keep it simple, it seems that has expanded @srt2005 to refuse both INR and return requests.

soh.maryl · ‎08-01-2022

Why not post the tracking # to the case when the item shows delivered?

a_c_green · ‎08-01-2022

@soh.maryl wrote:
Why not post the tracking # to the case when the item shows delivered?

According to the OP's second sentence, he did. That does not trigger an automatic closure of the INR dispute, however.

I'm waiting on an INR I received last month (where tracking shows that the package was delivered normally to the buyer) where I have done all that, but the case seems like it's going to have to time out on its own.

srt2005 · ‎08-06-2022

ga-8370, thank you for posting that ebay announcement.

srt2005 · ‎08-06-2022

Well here it is 2 days past the date ebay said I had to wait for. Does this mean I need to phone ebay again to request the case be closed?

Or do I use the "ask for help" menu item? I thought if you asked ebay to step in they always sided with the buyer and issued your account a demerit, is that no longer true?

srt2005 · ‎08-07-2022

Another day and no change, so much for ebays customer rep saying once August 4th comes the claim will be closed in your favor, you do not need to do anything else.

Good to see some things have stayed the same with ebay, the reps will say anything to end the phone call with no regard for the truthfulness of their statement.

paytonrules2003 · ‎08-07-2022

I have one where after I updated tracking and messaged the buyer to let him know exactly when the item had been delivered he said that he probably made a mistake. I politely asked him to close the case but he did not. It will probably sit there for 30 days and then close automatically as long as the buyer and I do nothing. Not worth worrying yourself over as long as you have updated the tracking info. It won't be counted against you as you have done what you are supposed to do.