@melvin_guerrero wrote:
I have an issue with one of my seller and he is refusing to do a refund. The reason I open my request for a refund was because the package never delivered. Now, when I am trying to go to the resolution center, I check the option for ebay to step in on my issue, but every time I try to send my message it always saying:
Oops, we had a technical hiccup
Please, any help?
Two things.
First, I think it would be considerate of you to have some patience. Packages are being delayed, sometimes by days, due to the COVID-19 situation. The USPS has been affected with facilities needing to close and many employees out sick or in quarantine - we all need to work together and have consideration for others. Part of this consideration is to allow for shipping times to be extended. (If the package is coming from China or elsewhere in Asia, then it could be stuck there for a long time).
Second, When was the request received by the seller? Due to the COVID-19 pandemic, eBay has temporarily extended the amount of time that a seller has in order to respond to a refund request. The seller now has 5-business days (7 days) to respond.
It is possible that the system software is telling you that you can ask eBay to step in after 3 business days, but the back-end software is trying to work with the 5 business day timeline, and blowing a fuse.
