Buyers charged too much shipping using calculated shipping costs.

[jimoneal]

I just made a sale and my listing had calculated shipping. Ebay charged the buyer 26.70 shipping yet when I print the shipping label my charge was only 15.74 This was for UPS which the buyer selected. 

A previous sale using calculated shipping charged the buyer 36.83 shipping yet the label only cost 19.55, again, buyer selected UPS.

The labels were printed using the same weight & dimensions as used in the calculate shipping. Why is the buyer being charged more shipping than what printing the shipping label costs?

[nobody*s_perfect]

Because the shipping calculator in eBay listings defaults to show the retail price, not the discounted price a seller pays to ship via eBay.  If you want to charge buyers the eBay shipping cost. you can change this in your site preferences.

https://www.ebay.com/ship/prf

[wastingtime101 · Accepted solution]

---

@nobody*s_perfect wrote:

Because the shipping calculator in eBay listings defaults to show the retail price, not the discounted price a seller pays to ship via eBay.  If you want to charge buyers the eBay shipping cost. you can change this in your site preferences.

https://www.ebay.com/ship/prf

---

Yeah, but if you're using UPS or FedEx, be careful about making this change @jimoneal. UPS and FedEx labels aren't billed until after the item ships and the rate you see when you purchase the label can be adjusted for things like fuel surcharges, residential delivery surcharges, dim wt pricing, address correction and more.

On top of that, charging retail vs online rates gives you a cushion to:

- cover eBay fees on shipping/sales tax

- put towards packing materials

[jimoneal]

Thanks for your replies, I appreciate the help.

Jim