A buyer purchased my item (a necktie) and I dropped it off at the post office on the day he bought it. Unfortunately, USPS took forever to deliver the package, but eventually did deliver today. The buyer opened up a case against me yesterday saying he needed it "within the next couple days", that included today, otherwise he would no longer need the item. That message is recorded in the case he opened up. Ultimately, it wasn't my fault and there was nothing I could've done differently to ensure it arrived earlier.
However, now he's insisting it was too late even though it delivered today (which was during the time window he needed it by mentioned in his case) and needs to return it. He also claims the item was not as described because he was sent a photo of the item and it looked grey and not pink like described (consider that colors don't always appear true to life in photos). In my listing, however, I listed the color exactly the same as the official color name that was labeled on the tag and on the brand's website, and included photos as well. In regards to the 'item not as described' issue, I feel like the responsibility falls on the buyer to make sure the item was what he wanted (especially considering I included the exact details as provided from the item manufacturer) as I did everything correctly on my end.
All of these things considered, I held my end of the deal as a seller, did everything right on my end, and I've been very responsive to messages. My listing also clearly stated no returns accepted, and I really can't take the item back because I've been trying to sell and get rid of it for a while now. I explained all of this to the buyer, but is there anything else I can do besides convincing him to keep the item and resell it if he doesn't want it? Please help, thanks.
