Buyer wants to return item clearly listed "sold as is"

[angip19]

I recently sold an iPad mini 2, in perfect condition when I had sent it. In the description, I wrote "sold as is" and I also don't accept returns.

Buyer says that the iPad makes weird noises when shutting down and won't update iOS firmware (even though I think that is because its an older model).

What do I do? Because as I said before I already had it "sold as is" and that I don't accept returns, but I'm worried that they'll try to keep pushing for a refund.

[angip19]

I'm currently sending them a message saying this, so I'll see how he responds.

[nkmipgolf]

"sold as is" and I also don't accept returns.  End of story

[kensgiftshop]

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@angip19 wrote:

I wrote "sold as is" and I also don't accept returns.

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That won't mean anything if buyer files an INAD.

If they do, accept the return, provide return shipping and give a full refund once you get anything back.

[a_c_green]

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@kensgiftshop wrote:

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@angip19 wrote:

I wrote "sold as is" and I also don't accept returns.

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That won't mean anything if buyer files an INAD.

If they do, accept the return, provide return shipping and give a full refund once you get anything back.

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The bottom line here is that "No returns" and "No refunds" are two different things. If the buyer files a Not As Described dispute and you do not accept the return, eBay will simply enforce a refund anyway. Thus it's in your best interest to take it back first before refunding. At least then you can have another go at selling it.

[coket_41]

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@nkmipgolf wrote:

"sold as is" and I also don't accept returns.  End of story

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@nkmipgolf you don't know how the eBay money back guarantee works do you?

[annadryl]

Selling outdated electronics "as-is" with no returns accepted...

can often be an attempt of ridding oneself of old or broken products with no responsibilty for it. Buyers often expect everything to be gold-plated and lemon-scented no matter what the listing says. Just be aware that items in these categories under these conditions (as-is) is, in a nutshell... risky. It's best to accept the return and then refund them. Good luck~

[shopfordealstoday]

Most likely the buyer will open up a claim to get a refund and eBay will side with the buyer. Since the seller seems to be messaging you directly, I would just suggest you tell them that the item is "sold as is" and that you don't accept the return. But if they keep insisting, then you might have want to consider refunding them to save yourself the headache 'cause they might leave you a bad feedback + still open up a claim with eBay anyway...

[fab_finds4u]

How do you sell something "as isn't?"   

On eBay AS IS means    as is described.  

No returns means no returns for buyer's remorse or a return when there's nothing wrong with it.  You don't have to accept a return under those conditions.  If the buyer claims it's not working right or making weird noises eBay would force you to refund if eBay is asked to decide.  Before they push for a refund/ask eBay to step in you should issue a return label and have them return it for a refund.  If eBay is asked to help the seller gets a defect for a MBG case unresolved by the seller.  If you accept the return on your own you don't get a defect. 

[johnrj1226]

1.  eBay  does not recognize the term "as is" as the term is commonly associated with  warranty coverage. Sellers are responsible for delivering their products as  described in their description and in compliance with eBay policy.

2.  Did you use  this phrase  in your  listing  description ......  "iPad mini 2, in perfect condition when I had sent it".  This claim is hard if not impossible to prove to eBay.

3.   When  selling used electronics and many other things the item must comply with these eBay defintions -

• Used: An item that has been used previously. The item may have some signs of cosmetic wear, but is fully operational and functions as intended. This item may be a floor model or store return that has been used. See the seller's listing for full details and description of any imperfections.
• For parts or not working: An item that does not function as intended and is not fully operational. This includes items that are defective in ways that render them difficult to use, items that require service or repair, or items missing essential components. See the seller's listing for full details.
• Read this  link for more  details -

https://www.ebay.com/help/selling/listings/creating-managing-listings/item-conditions-category?id=47...

Suggestion don't  fight the return, if eBay settles the claim with your buyer you will earn a defect on your account.

[7606dennis]

On eBay, the use of "As Is, No Returns" is for the most part meaningless.  Since the buyer is expected to rely solely on your description and is given the opportunity to inspect the item prior to purchase, the policy would not hold up.  In fact, if the item didn't arrive exactly as described, the buyer could have a case for fraud owing to false advertising.

Your "As Is, No Returns" policy only applies to returns for buyer's remorse reasons and is trumped by eBay's MBG.  If that were not the case, buyers would have little choice but to seek redress through legal means.

The MBG also requires the seller to pay the return shipping.

[7606dennis]

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@nkmipgolf wrote:

"sold as is" and I also don't accept returns.  End of story

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Actually, that isn't quite the end of story.  

[nkmipgolf]

"sold as is" really bothers some people. lol

[coket_41]

No ignorance of the MBG bothers people

[johnrj1226]

All your buyer needs to do is  open an item Not As Described case with eBay.  Your  use of the term "as is" in your  description is meaningless.  eBay's condition descriptions rules.

Your best bet  is to advise  the buyer to "return for refund" as they have claimed it is not fully functional.  Suggest you read & understand the terms  of eBay's Money Back Guarantee.

https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy...