Buyer wants to return item but hasn't opened a case

[flamingirl]

I sold a NWT Shirt to a buyer for $19/free shipping.  They received it and said it was lovely but it bunched up on one side (it's a wrap top) and was unwearable.  They said they would send it back to me or just throw it away and asked for a refund their money.  

I will refund their money, but want the item back - I think it just doesn't fit them well, because it didn't appear to be defective.  Do I need to send them a paid Mailing label, and if so, how do I do that if they haven't opend a SNAD case?  I've never had to deal with something like this before.

[missjen831 · Accepted solution]

If they haven't opened a return request you dont need to do anything. If they open a return  request, just accept the return.

[ljsj2757]

if they have not opened a return request you dont have to do anything