They're claiming it doesn't record. I listed all the issues with it and it did in fact record before I sent it out. I tested all the faults on it and added them in the listing. 😕 .
I just checked paypal and there's a hold on the total amount + shipping.
I just have one of those feelings that it's not going to come back in its original condition if this comes down to a return.
What would you do? Any tips? Bend over and take it?
47 days to find out it does not record??? Or they broke it and want their money back. Complain to PayPal
That's what I said, but maybe they were testing it for an xmas gift and just figured it out.
That being said. It did record before I sent it out. I have zero idea what the issue is. If it didn't record I would have listed such as I listed numerous faults on it.
I have until DEC 19th to reply. After that ebay steps in. Was just wanting to know the best option.
47 days to find out it does not record??? Or they broke it and want their money back. Complain to PayPal
That's what I said, but maybe they were testing it for an xmas gift and just figured it out.
That being said. It did record before I sent it out. I have zero idea what the issue is. If it didn't record I would have listed such as I listed numerous faults on it.
I have until DEC 19th to reply. After that ebay steps in. Was just wanting to know the best option.
After 47 days you should be able to deny the return since eBay has a 30 day limit.
Your buyer could file with PP but would have to pay the return shipping $$.
When/if you get the package back refund the buyer (may be PP will do an auto refund from held payment)
I never got an email from paypal saying they put a hold on my funds. I've had no emails of any kind from paypal indicating anything related to this refund/return issue.
I got an email from ebay stating there was a return requested and that's all.
It stated this inside " See request details and be sure to reply to the buyer by Dec 19, 2019. Note that if you accept the return, you should provide a return shipping label. You can purchase a return shipping label on eBay or send your own label. Starting on that day, the buyer could ask us to step in and help by opening a case - this can affect your seller level.
The funds for this transaction will be unavailable until this return has been closed. You can also use these funds to issue a refund. You must issue a refund within 2 days of the item being delivered. "
In the request details it says, "There's something wrong with the item your buyer's received, so they'd like to return it."
with options: "Accept the return: You pay for shipping and can send our return label or your own. Wait to get the item back before you refund the buyer. Offer another item just like it: The buyer can still decide to get a refund instead. Offer a different item: The buyer can still decide to get a refund instead. Give a full refund: You fully refund the buyer to close this request. The buyer keeps the item. Offer a partial refund: You have one chance to offer an amount. The buyer keeps the item. Decline the return: This will automatically close the buyer's request. Send the buyer a message: You can reply to the buyer."
Looks to be that it originated from ebay and paypal is holding the funds on behalf of ebay. All communication is being done via ebay. I had no paypal emails of any kind relating to this return.
In the return details it gives me the option to "Decline the return" which will "This will automatically close the buyer's request.". I don't think paypal gives that option.
Then you just answered your own question. Decline. The rest about 'holds' etc. is probably just boiler plate, or it's automatic for a small or new seller.
@sacrux wrote: In the return details it gives me the option to "Decline the return" which will "This will automatically close the buyer's request.". I don't think paypal gives that option.
Then choose that. I assume the listing said you don't accept returns.
Option to decline you should do exactly that, way past any acceptable return date, when the case is closed in your favor you are also protected from Negative feedback.
