I recently had a buyer open a return after 30 days. I clicked the see details link to view the comments and reason for return. Subsequently the next window resolved to the accepting return page, but I surely didn't accept the return, I simply wanted to view the details of the return.
There was no option to accept, deny, give partial refund, or send message. It by passed that option altogether, and went straight to accepting the return, prompting me to buy a label.
There have been other system errors such as sold items appearing in the unsold manage area.
Suffice to say, I have trust issues. Ebay's system is buggy causing me to often call but it's never just one representative unless I am connected to one stateside.
My two sense regarding the 60 day return policy - who buys something only to return it 60 days later? Scammers.
What could one buy that needs 60 day return that doesn't already have a warranty?
Credit cards offer 180 days return due in large part to service oriented sales. That's to say most retailers have a 90 day return policy, and 30 days for DVD's, but the caveat is the items sold are new.
Offering a 60 day money back gaurantee on an item that's either perishable or antiquated is a stretch. In fact, most used outlets and consignment shops don't offer returns because of the one of a kind nature of the item.
Being held to the same standard as Paypal who sells gift cards and the like seems like an unfair market. There are only so many ways to goof a gift card order, a vintage quality stereo...endless.
