Buyer wants a return after a month? What do I do?

[golferdan96]

I would appreciate advice from some of you more experienced sellers. I sold my previous cell phone at the end of July to a buyer that I really did not want to buy it as he was asking me a ton of different questions that I did not even know. Made me feel uncomfortable from the start. I am just a college student that sells his old things on ebay to make some extra cash, not a phone dealer. Well now, (a month later) the buyer is requesting a return saying the phone is defective and not reading his sim card. I tested it for an entire day before I shipped it. My question is am I going to be ruined by Ebay for not accepting this return? I've already spent the money I made on the phone and I will not be able to resell the phone if the buyer broke it. For all I know he  either dropped it in the toilet and it now has water damage or his sim card is broken. Also, what if I accept the return and the phone works fine and the buyer was lying, does eBay issue remorse for this type of thing?

[designforyou]

If it has been more than 30 days, you do not have to accept a return.  The buyer could still leave neg feedback for you, but you could respond factually.  Buyer asked for return after 30 day MBG.

If they paid with a credit card on paypal, they may try to get a refund that way.

There are never any guarantees for sellers where returns are concerned. Ebay will not help you in any way for a remorse or a buyer that lies.

Right now you are protected as a seller becaue the buyer had the item for over 30 days, and you do not have to accept a return, or give him a refund through ebay.

[fab_finds4u]

What is the date tracking shows delivered?  The buyer has 30 days from that date to request to return the item, be able to escalate the case AND WIN.  eBay  does allow a buyer to open a return request beyond 30 days so the buyer can try to reach a solution,  however, if it was opened more than 30 days past the delivery date they will not be able to ask eBay to step in and force the seller to accept the refund if no solution is reached.  

 The buyer has 180 days to file a return on PayPal.  

If they paid with a credit card they have at least 60 days to dispute the charge with the cc co.   

+For all I know he...."    isn't a defense.   And you don't know.   It's not what you don't know it's what you know.  If he admitted he dropped it that could be a defense.