A buyer bought something Friday, and now (Sunday) I got a message that a return had been automatically approved/started. The reason for their return was they bought the wrong item, or something. They have a 0 feedback, so I'm assuming they are a new eBay buyer.
Ebay is wanting me to confirm my return address, so the buyer can pay for a return shipping label.
I messaged the buyer and told them NOT to pay for a return label, because I have not even shipped the item yet.
It would have been easier to cancel, but I'm guessing they don't know that. There is a link (on the message where eBay wants me to confirm my return shipping address) that says "If you prefer, you can refund the buyer now." When I click that, it doesn't show them getting their sales tax back that they paid. Just the item price (item had free shipping). I think when I have cancelled sales (not a return/refund, but a cancel) it shows the tax they paid, and they get their tax back also.
Am I remembering that correctly? If it's done as a return/refund instead of a cancellation, do they not get sales tax returned? Or is it just not showing me that? They paid $2.XX in tax.
Can the buyer close a return and do a cancellation instead? (If they can, is it easy enough to do for a new buyer, if I talk them through it?)
What's the easiest way to handle this, and see to it that they get their full amount back?
