Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Free Shipping, Free Returns on Heavy Collectible Items

Ebay:I understand keeping up with the market and the trend for free shipping on certain products. However, I am struggling with the idea of glass collectibles/antiques that take several hours to package and weigh a lot. This causes the shipping to be...

Changed address in the middle of non payment case

Hello, I had a customer that Bought a item and didn't pay. He had no contact with me until the last day of the case closing when he paid. Shipped item to address given . Package shows delivered and now he claims he never received it. Now it shows a d...

When Seller Pays More than Buyer for Shipping

Kind of new to selling. I've come across a couple of transactions where I end up paying more for shipping than the buyer. What did I do wrong? I have them set up as the buyer pays for shipping. One example... sending at 9 oz poly bag (folded to keep ...

RETURN - USPS showing del'd 2 me 9/19 but awaiting scan 9/20? No package but NO SELLER PROTECTION!

I have been selling on ebay since 2006 and have probably written them a handful of times regarding issues. I mean I'm a really easy to get along with, make you a lot of FVF kind of seller. Today, I have a package that was returned by a buyer and the ...

global shipping program BUG on accepted offers

Second time this has happened this month when we've accepted an offer from an international buyer (Canada and Norway): global shipping program does NOT auto input shipping costs on buyer's invoice, and there's no option to manually input global shipp...

Return Lapsed

I wanted to return the shoes that I ordered from Ebay. I never received the shipping Label and its not even a month now and they say that the return period has expired. I don't see my order anywhere, neither in the returns or purchased. There's no wa...

Hi Need Help Anyone?

So recently I had an automatic return on a very heavy sweater/jacket. Buyer says it was way to big for her. Are we sure that she was charged the shipping and how can I ck this? Has anyone gone over there fee's one by one to make sure that the buyers ...

Lost package Global Shipping program

I shipped a package via USPS to the airport (KY), so it could be handed off to Global Shipping. How do I start a missing package with Global Shipping? It has been over 40 days with no movement. USPS cannot confirm/deny that the package was delivered,...

Changing Shipping Address

I just recently moved and got a new PO Box. How do I change my shipping address without having to go into each of my listings individually? Thank you

Buyer in other country, telling me to send to Deleware

These are 2 messages I got. HiMy shipping adress is of USA in Delware.I am going to pay within few hours as my card was at bottom and i have to to it up.If everything is ok just let me know thanks. The 2nd message Dear sellerYou are going to ship the...

No option for USPS First Class International Package on new shipping page??

So I went to ship an item to the United Kingdom through eBay and the only options for USPS are all Priority Mail flat rate services and absolutely no options for eBay shipping? Anyone else having these issues? I can ship through Paypal and all option...

Sorry, you cannot ship this item. This item needs to be shipped from a different country website.

This is happening to me for the first time. I'm from Serbia, and two buyers from US bought items from me, they paid, and when I tried to check their shipping addresses, I see :"Sorry, you cannot ship this item.This item needs to be shipped from a dif...

ebay refund payment not received

Hello, i've had money refund because a seller did not send my orders. The ebay notification said I will have it back in my account in 3 days, but it is been 6 and there is nothing. What I can do to have my money back?

UPS now in my Stamps.com account

Around March this year, I found an eBay-sponsored deal to get a free Stamps.com scale and a program to use Stamps.com's software without opening a regular (paying) account with them. The prices for buying shipping on Stamps.com and eBay are the same....

Resolved! Dispute Ebay Refund Decision

I contacted ebay chat to ask how to dispute a refund decision. Buyer sent back item after he used it. I just asked for a link to fill out an appeal. The agent told me I have to go to my local police station and get a POLICE REPORT showing that the bu...