mam98031 • Volunteer Community Member • Buyer/Seller since 1999
@be_4101 wrote:Feb 10th is 12 days so you can still cancel buyer requested and refund to get FVF and PP fees as buyer paid return shipping and you only lost postage.
You can, but Ebay doesn't like sellers to do this. Before they started prepping the site for the introduction of the Service Metrics, they updated the cancellation process. Once upon a time there was a reason you could select when filing a cancellation that stated it was for refunding your buyer. They removed that and there is no correct reason one can pick now that would cover this. It is by design as Ebay wants sellers to stick to using and forcing buyers to use the Return System in support of the Service Metrics.
@lintbrush* wrote:You can ask the buyer to open a return request through the eBay platform and once you're notified, you can refund.
I've had blind returns before, and I know others are going to not agree with what I'm telling you because they are trying to skirt the return system, but it's the way it should be done (and it's easy and painless).
This an assumption, it is insulting and completely untrue.
Speaking for myself only. I have no more issues with the current state of the Return system than the next seller. It has problems, but they are problems we all have to deal with. If a buyer chooses to open a return request, I honor it and take care of my customers in a responsible and caring manner.
Currently it is not mandatory that a buyer file a claim to actually be able to return an item to a seller. Ebay absolutely recommends it, STRONGLY, but it still is not mandatory. Ebay actually use to encourage us to take care of our customers even if a claim was not filed. It is only the last few months that Ebay has changed this.
This is a much more complex subject and I won't go deeper as that isn't going to help the OP of this thread. I just wanted to say that your statement is unfair and untrue. You want a complex subject seem much simpler than it really is.
@pburn wrote:
You're saying a seller can cancel a transaction as buyer requested AFTER the item has been shipping--even though tracking has been uploaded and that tracking would show the item has been delivered?
Yes, at most 9 months ago, and others have possibly seen this even more recently. First delivered, then either the seller sends a prepaid (in this case FedEx Ground) return label, or the buyer pays for return shipping.
This is also a favorite technique of Chinese sellers: Refund without requiring a return, followed with a cancel transaction.
@be_4101 wrote:
@pburn wrote:
You're saying a seller can cancel a transaction as buyer requested AFTER the item has been shipping--even though tracking has been uploaded and that tracking would show the item has been delivered?Yes, at most 9 months ago, and others have possibly seen this even more recently. First delivered, then either the seller sends a prepaid (in this case FedEx Ground) return label, or the buyer pays for return shipping.
This is also a favorite technique of Chinese sellers: Refund without requiring a return, followed with a cancel transaction.
While you are correct, even after shipping a seller can do a cancellation, they can't do it any longer for the reason stated in your example above. Ebay took that reason away when they revamped the cancellation system in preparation for the introduction of the Service Metrics.
Now Ebay does not want the cancellation system used for these purposes and want us to have the buyer open a claim.
@pburn wrote:
@mam98031 wrote:. . . they can't do it any longer for the reason stated in your example above.
Do you know the reasons they can use for cancelling a transaction after shipping it? (This is just totally new to me . . . )
You can use any one you want to, that doesn't mean it is correct. But all options are there.
Since the restructure of the cancellation system in preparation of the Service Metrics, the ONLY actual Seller reasons for filing for a cancellation is problem with address or OOS.
Select a reason for canceling the order:
Buyer asked to cancel order
Something is wrong with the buyer’s shipping address
Item is out of stock or damagedThat is it, that is all the options as of right now. Before the change there was an option that said something like the buyer has returned or will be returning the item. That of course is no longer there as Ebay wants us handling this differently now.
Something is wrong with the buyer’s shipping address
Item is out of stock or damagedThat is it, that is all the options as of right now. Before the change there was an option that said something like the buyer has returned or will be returning the item. That of course is no longer there as Ebay wants us handling this differently now.
@buyselljack2016 wrote:
@pburn wrote:
@mam98031 wrote:. . . they can't do it any longer for the reason stated in your example above.
Do you know the reasons they can use for cancelling a transaction after shipping it? (This is just totally new to me . . . )
Maybe to use the service metrics to get that 4% bump?
That is what Ebay wants us to do. Have the buyer file a return request so that it counts against us in the Service Metrics.
