Buyer returned item with a note

[kenwjennings]

I sold an old watch on eBay a few weeks ago.  Despite the item being described accurately (explicitly as a women's watch) and including four extremely detailed photos, the buyer just returned the item to me claiming that this isn't what she bought: she was expecting a man's watch of different appearance. (???)

My auction specifically noted that no returns are allowed, but she returned the item without notice.  I messaged her to try to correct her idea that she received the wrong item, but what is my next move here?  Anything I can do to forestall a fraudulent/mistaken "Item Not as Described" claim?  I'm happy to return her watch to her, but have no plan to issue a refund.  (Not especially excited to pay twice for shipping either.)

[aila-86]

Did she return it with tracking?

[kenwjennings]

Yes, returned with USPS tracking.

Ken

[sam9876]

I wouldn't do anything.

[kensgiftshop]

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@kenwjennings

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Since you got the watch back, I would refund and relist it.

The buyer could have damaged the watch, then claimed INAD and you would have paid to have it shipped back and given a refund.

[hyperrush]

None can do, issue the refund, if you wish block the buyer.

[kenwjennings]

For what it's worth, the item is verifiably not damaged...working fine and still matching the listing photos in all regards.

I guess that wouldn't stop the buyer from eventually placing a fradulent INAD claim, is that what you're saying?

[creoleorchid]

It doesn't matter at this point what she claims as the reason. She didn't open a claim so that means she returned it on her dime. If you don't refund her, she will open a return request with the tracking number and eBay will force a refund.  NAD claims don't count for one thing, the other issue on a NAD claim is return postage. She already paid that herself, so just issue the refund and relist.

[sam9876]

The buyer probably doesn't know how to open a complaint with eBay.

[ed8108]

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@kenwjennings wrote  I'm happy to return her watch to her, but have no plan to issue a refund.  (Not especially excited to pay twice for shipping either.)

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You have received return of the watch in the same condition as sent.

Issue a refund in the full amount.

I would not advise you to attempt to deduct from the refund, the actual shipping cost you incurred to the buyer.

[kenwjennings]

> You have received return of the watch in the same condition as sent.

That's cool, except that the listing explicitly said no returns.  Why is that even an option if at-fault buyers can return anything they like?

Is there no outcome where eBay agrees that the buyer is at fault here and refuses to charge back the payment to me?

[missjen831]

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@kenwjennings wrote:

> You have received return of the watch in the same condition as sent.

That's cool, except that the listing explicitly said no returns.  Why is that even an option if at-fault buyers can return anything they like?

Is there no outcome where eBay agrees that the buyer is at fault here and refuses to charge back the payment to me?

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Just issue a partial refund—refund the item price ONLY MINUS the eBay FVF and 30cent PP fee. No returns doesn’t mean “no refunds”. She can force the issue and get a full refund. 

[chrysylys]

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@kenwjennings wrote:

That's cool, except that the listing explicitly said no returns.  Why is that even an option if at-fault buyers can return anything they like?

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There are signs that say Stop, Yield, No Left Turn, No Parking, No Standing and many, many others that people ignore at will every day.  Only some of them get caught.

[monster-deals]

Don't do anything.

If they contact you ask if they want it back.

They just voided the MBG by returning it to you without opening a return.