Buyer returned item AFTER return request was declined

[rhymingmime]

Hello -

I am a long time ebay buyer/seller with perfect feedback rating. I recently sold an item (sports jersey) that was shipped and received by the buyer. My listing clearly stated "returns not accepted"  and the item was clearly described including size, condition and included numerous detailed pictures. The buyer never asked any questions other than making an offer that I accepted.

2 days after the item was delivered I received a return request message through Ebay stating the item "doesn't fit". The buyer acknowledged in his message "I know it says seller doesnt except returns, but its not doing me any good that I can wear it". He also acknowledged that the item was in
"pretty good shape". He never requested a refund and only stated "I have no choice but to return it".

I promtly declined the request and did not message the buyer. My listing shows "this return is closed".  3 days later, the item appeared on my doorstep. So now I have the item AND the buyer's money.

Just wondering what my best response is. Do nothing/see what happens? Message the buyer and request a prepaid shipping label so I can return the item? Contact Ebay and report a problem with the buyer? I'm not keen on refunding an item when the return policy was clearly abused. Thanks in advance for any input.

[monster-deals]

Since the buyer no longer has the item they would have to return nothing which would get them into much more trouble.

Sending it to the seller voided their MBG. So they can no longer win a SNAD.

[7606dennis]

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@vintagecraze50wrote:

IMO denying a refund for it does not fit is BAD business practice and it might bite you in the butt.

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If the seller has a no return policy they do not accept returns for buyer remorse reasons.  Buyer is expected to know what size they needed to buy in order for the item to fit them.  As far as it being a bad business practice, it is no worse than not allowing returns for any other buyer's remorse reason.  It could actually be a bad business practice to offer unlimited returns for buyer's remorse.

If the seller had listed the wrong size, the buyer could have filed a SNAD and the seller would have had to pay for the return shipping and issue a refund.  That is apparently not what they did.  Frankly, to return the item after the buyer's remorse return request was denied doesn't seem like a wise move on the buyer's part.  Now they may be out the item and their money as the seller is not required to refund them nor pay to ship it back to them. 

[rixstuff]

You can still do a refund - minus fees, shipping etc.  But check to make sure Ebay and Paypal havent already given him one.