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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

APO address wrong country

So I order a couple of things and did not realize that I had put the wrong country on the APO address. I put Kuwait instead of United States. Can anyone give me some advice on what I can do or what to expect? Or maybe since it is an APO address it wi...

Resolved! Would eBay Consider This as Delivered?

This is the first time I've seen this on any of my shipped out pkgs re tracking info: March 29, 2018, 11:12 am Held at Post Office, At Customer Request xxxxxxxx, FL xxxxx Your item is being held at the xxxxxxxx, FL xxxxx post office at 11:12 am on Ma...

Delivery Confirmation is not available for this shipping service, for the destination country that y

I recently sold an item on ebay to somebody that lives outside of the U.S and when I go to print the label it says devlivery confirmation is not available, pretty self explanatory and its the cheapest option to. eBay gave me this option when I posted...

Resolved! Return an item before it arrives

Basicly I ordered an item but didnt realize it would take 1-2 months to arrive (FREE Economy Shipping from outside US) so its in the process of shipping to me i ordered it a week ago but the tracking shows it hasnt passed any facilitys. I was wonderi...

need help i keep getting an error saying i am not authorised when i try to ask ebay to step in

i issued a return against a seller but he hasnt responded but ever time i try and ask ebay to step in and help i am keeping an error saying that i am not authorised to perform this action at this time.

eBay return dispute ruled in my favor, to use provided shipping label or not?

I need to return something that wasn’t as described ruled in my favor. They provided a label or I can ship on my own. My question is being this is a high price item $175 is it safe to use the label? What if they leave it on their door step and it get...

Partial return

Make the return of the item but paypal made a partial refund thinking that I would keep the item, I need to recover the rest of the payment

Resolved! It's been 45+ days and buyer is just now saying they didn't get their item

Inexpensive item, no tracking (i know, i know) but it should have been delivered no later than 2 weeks after it was mailed. It's beyond me why the buyer waited this long to let me know, especially when all buyers get a message when items ship telling...

Buyers Abusing "Money Back Guarantee" as a Sword instead of a Shield

While I fully support the Money Back Guarantee as a defense against fraudulent goods, it is being used as a weapon by buyers who have buyers remorse or other nefarious goals. Today, I have had the unfortunate luck to be the seller's side of one of th...

Buyer escalated case to ebay and now i lose item + money

i sold an item described as BNWOT but i did not check that there was a stich that came off from the item i sold (piece of clothing). Buyer opened request for refund and i agreed upon seeing photos - admitted it was my fault. i asked buyer to send it ...

Warning on using FedEx for Sig Con

Not an eBay sale but it could happen here. I ordered a very expensive item from a store. They told me they were sending it FedEx with adult signature required and I have alerts set up for it. Estimated delivery was today, I got several alerts along t...

Buyer returned item AFTER return request was declined

Hello -I am a long time ebay buyer/seller with perfect feedback rating. I recently sold an item (sports jersey) that was shipped and received by the buyer. My listing clearly stated "returns not accepted" and the item was clearly described including ...

NO WAY TO BE A TOP RATED SELLER - Tracking indicates late delivery

As all experienced sellers know: eBay employees (people who do the site maintenance as well as eBay rules, and those in phone customer support) often have absolutely no idea how selling on eBay works, most never dealt with selling multiple items a da...

Resolved! returned item to seller they claim its damaged so wont refund

I brought a picture, and it was not as described, I opend a returns request, and the seller got me to send it back useing parcleforce 48 ( Ihad to print off a label) he recived it back on the 23rd March, i Have just contacted him to ask for my refund...

Ebay Global Shipping Program Mixed up Items and Shipped Wrong Item to Buyer

I shipped a Set of 5 DVD in England via GSP and the buyer contacted and told me that they received a PS Game ( which I never have ) And Buyer opened a case for return then ask me to pay $8.50 ( Pound) then Asked Ebay to step in Then I received Your e...