Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Creating a new "No Return Allowed" Policy

I haven't created a return policy in quite awhile, but I have some items I would like to list with no return allowed. So, I need to create a new policy for that and I cannot find a way to do that. I went to Account/Business Policies and clicked on cr...

Buyer says did not receive package, UPS tracking says that it was delivered. What now?

I sent a package to customer and they said they didn’t receive it.the tracking # says it has been delivered!Customer opened a claim that they didn’t receive package, and acknowledges that tracking says it was delivered.How should I handle this?

Resolved! The Truth About FedEx Smart Post Claims & eBay Policy

Here is eBay's official policy if you have a claim with FedEx Smart Post: "FedEx SmartPost will only allow claims for packages that are lost or damaged while under the control of FedEx. Packages lost or damaged while in USPS' control are not eligible...

Resolved! Buyer Wants To File A USPS Claim After Having The Item For Over A Month

Hopefully someone can help me with this. Back in January, a buyer won an auction and paid for the item. I packaged and sent the item out to her the same day. A few days later, the buyer sent me a message thanking me for the great packaging and fast d...

BUYER Misused Return & eBay STILL SIDED WITH THEM???? (VERY long read)

Good evening all .. (yes, this is a posting ID). I'm writing on behalf of my elderly mom (and myself) who has had the most upsetting experience with eBay customer service regarding a buyer and a misuse of return. We have both been sellers & buyers fo...

Seller is changing the shipping cost after i won the auction.

He said he needed to go check the shipping cost (there was already a shipping cost listed) and he would give me a new invoice. Now he gets back to me with with shipping cost from 35$ to 65$. I pay the moment i win an auction, and he still havent chan...

Buyer wins dispute – I’m in complete shock!

I am so upset with my buyer and now eBay! I’m looking for advice, but mostly need to vent. I listed and pictured a Dodge Caravan starter. I included part numbers and compatibility. On the 30th day the buyer opened a return request saying I had not se...

Resolved! Change/Edit Shipping option before bidder pays?

I have a bidder for an item that will weigh about 14 oz when packaged. The shipping is USPS First Class Package. I want to fix it before the auction closes in about a day. Can I either change this to Priority or pay the difference at the Post Office?

Payments being reversed

Very strange thing happening in my account- I have my listings set up with immediate payment however every once in a while a listing slips through without the immediate payment box being checked. So a few days ago when I saw I had an item awaiting pa...

Item is 10 days late after estimation

I bought an item February 2 from credit card and eBay estimation said item should arrive between February 18 and March 5. The seller gave a traking number which says the item was in Canada February 28, since that no more update was made. I try to con...

Quarterly $25 coupon for shipping supplies not so good a deal any longer

In the past I have been pleased and thankful to get my $25 quarterly coupon to be used in the ebay shipping supplies store. However, now the deal is not so good due to the lack of inventory and change to the products they are stocking. In the past I ...

eBay shipping supplies - new inventory reduction

Down to two box sizes as of this moment.

Resolved! I purchased something that was Not As Described ...

I purchased 2 cases of flushable wipes for seller.The item I recieved was not what was as listed.I contacted the seller that the item I recieved was not as listed and wanted to return them.This took about a week before they issued a return.I returned...

Item marked as shipped via ebay package

Finally the seller decides to send me my purchase almost 1 month from sale date. They marked it shipped via ebay package, but there is no tracking number associated. Have asked for tracking number so I can verify and close the resolution case I opene...

How to offer partial refund after item has been returned?

If you agree to take back an item that was sold with free shipping, but it was a case of buyer simply changing thier mind and wanting to pay for the initial shipping cost, how can I send an agreement for a partial refund(full purchase price minus wha...