Buyer wanted a return due to " the items do not seem original ", when I got them back there was nothing but a pile of broken glass, ebay says I have 2 days to refund buyer after item is returned what do I do?
As a Top Rated Seller offering 30-Day Returns, you have the power to reduce the amount of the refund by up to as much as 50%. Doesn't make you whole, but lessens the sting. Sorry this happened to you.
It wasn't fraud they just never bothered to re-wrap it properly and it all got broke up in the mail, there is no insurance on the return labels for ebay.
After sending pictures to ebay they allowed me to deduct 50% from the buyer which was fair cause it was 2 out of 4 glasses that were broken. Case has been closed in my favor. Thanks to eBay for their quick response.
I'm glad things worked out for you. Buyers are still required to be sure a returned item is packed properly. Your buyer did that on purpose, no one with any common sense just tosses glass into a box. It's a miracle all weren't destroyed! It can be endanger the one opening a package filled with broken glass. One could be cut simply lifting the flaps and opening the box.
