Shipping

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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

Resolved! INR and INAD on the same order

I had opened an INR case due to no carrier scans whatsoever by the EDD. USPS 9405511108274899919361The INR case was due to close on the 22nd. The seller finally shipped a couple of days ago and the items arrived today on the 21st. The items turn out ...

Resolved! Shipping fee without having sold anything

I received my invoice and noticed a shipping fee for $14.51, however, I didn't sell anything within the time frame listed (12/16/20 - 1/15/21). I do have two items listed, but have not sold them yet. Why am I being charged this fee?

Voided transaction after purchasing Ebay USPS Global Shipping Label

A customer purchased a computer for $370 + $140 shipping. It turns out that the shipping option I had selected (eBay global shipping) did not ship to his country. However, I had already purchased the shipping label by the time I discovered this (weir...

Resolved! Buyer wants refund on Priority Package they have not received yet.

I have a seller who wants a refund on his package. The package is currentlyin transit, and buyer is asking for the refund because the package has notbeen delivered in the 2-3 day timeframe the USPS allows for Priority Shipping. I went on the USPS web...

'Unclaimed" Package Returned To Me

Will postage be refunded for a a so-called unclaimed package that is returned to sender?

Help with Refunding a potential lost shipment

An order I shipped has been stuck somewhere and has not been delivered. I opened a case with USPS, informed the buyer who just wants a refund. I know I should just do the refund and write it off as a bad experience but would like to wait until I know...

Oh boy!!! Do I feel one coming on

"My post and comments are my own and do not necessarily reflect those of my employer" I don't post often but I needed to do a little ranting and vent on this one. I have a customer that I messaged back and forth several messages trying to help him wi...

Resolved! Canceling purchase after seller doubles shipping to twice the provided quote?

Hi all, A seller in the US did not provide a shipping quote for Slovenia (where I live). I asked through PM if he would be willing to ship it here and how much the cost then would be. He replied he would ship and gave a shipping quote of $23 with USP...

Resolved! Remember the days when a buyer was encouraged to message Seller before EBAY would step in?

I had a buyer purchase brand new sealed sandisk ssd and claim it had write errors and go straight to ebay stating wasnt as described, and Ebay backed the buyer even though buyer has never messaged me for a resolution and was even allowed to leave a n...

How many sellers lost "Top Rated Status" on January 21st, 2021?

For the sellers that that used USPS for their shipments, I was curious how many of you guys lost the top rated seller status starting January 21st. A lot of my packages sat at the distribution center for nearly 8 business days and a lot of packages t...

I need to issue buyer a return label

I cannot figure out how to generate a return shipping label. On my return dashboard it shows return accepted at the top. In the lower right hand corner is shows issue refund. There are no other options.

Shipping with managed payments

I just recently had to make the switch to managed payments. I thought there was a way to have shipping come out of the pending funds for the sale. How do I do that?

BUYER FALSELY CLAIMED ITEM WAS INAUTHENTIC, ASKED FOR REFUND. SENT COMPLETELY DIFFERENT ITEM.

Iam the victim of a scam on ebay, where the buy requests a refund only to send a completely different item. What are my options, it was a high ticketed item.

FEDEX Delivery Discrepancy

Buyer says he already received the item yesterday but FEDEX tracking is showing that it is still out for delivery? The item was delivered one day early if that makes a difference with signature required. Apparently buyer never signed anything.

Notify buyer if I am upgrading shipping for free?

I haven't sold an item in a very long time. I stated USPS Priority on my auction. UPS ground is basically about a buck more but easier and more convenient. The estimated dates show it can be a day quicker as well. Do I:a) ask the buyer if its ok to u...