Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

My selected shipping option is not available when paying for the label

I am trying to ship an international package and UPS was the only carrier I was able to select when setting up the listing. When going to pay this option is not available. Please help.

Shipping label payment options

Since Ebay has changed to the Managed payment thing. I no longer have money in my paypal to cover my shipping label cost because all payments from sold items go to my bank now. I personally think the managed payment is a complete hassle & has cause u...

How to refund without return request

Apparently the item was damaged in shipping and the buyer has let me know but hasn't filed a return request yet. I told him that I would just issue a refund for it but now I am not seeing any option anymore to cancel the order or to refund the money....

Buyer Requesting a Return at 31 Day Mark?

I sold a set of candles on January 4th and tracking shows them delivered on January 9th. Buyer left me positive feedback and I did the same for her. Transaction completed. Now, today she is saying that the candles are not authentic, and do not have a...

Resolved! Messages from Ebay regarding 14 day returns

Every time I log into my seller's page, I get messages telling me that I need to edit a few listings because my 14 day domestic return policy is no longer accepted by eBay. I tried to go in and edit them today. But along with the 30 and 60 day option...

Resolved! Buyer returned an item and the "RETURN" shipping amount is wrong??

How do I edit the refund amount when the shipping was already partially refunded when the item was shipped. I refunded $21.88 when the item was shipped now the refund amount on the return shows the full shipping amount? I went into the "REFUND NOW" l...

Resolved! Shipping questions

Hi, I've never posted here before so I hope I'm in the right spot. I am about to list a karaoke singing machine and I noticed that media mail is an option for shipping- does this automatically mean that my item qualifies as media mail? I just read ab...

Seller sent the wrong item and didn't refund shipping costs after agreeing to

So, a month ago I bought a hair dryer from a seller but the one I received was of a different and much cheaper brand than the one listed. Because of this I was able to send it back last week. Under these terms the seller is supposed to refund the shi...

Bought a LEGO set from Italy and Looking to Return

Hello, I bought a LEGO set from Italy but the description and photo that was provided did not match the item I received and I am looking to return it. I already went throught eBays return process and the seller accepted the return, but I am running i...

Resolved! Is there a reason why ebay doesn't charge the buyer $0.30 when they cancel a paid order?

It's now happened to me 3 times in the last 3 months or so, but is there a reason why the buyer isn't charged the $0.30 when they cancel an order they've already paid for? I know $0.90 is not a huge amount in the grand scheme of things, but it's more...

USPS tracking only shows I made a label

USPS tracking only shows I made a label. Watched postman pick it up, but nothing scanned & still says the local post office is awaiting me to give to them. Occurred about 8 days ago, and packaged never scanned into the tracking system anywhere along ...

Need help with shipping fees

I just finished selling for the first time since I had to sign up for the new system and I’m very confused on how to access my shipping fees. I’ve never paid for the eBay labels because I don’t have a printer. I’ve always just sent the full value inc...

Can't change shipping weight

Sold three books using USPS Media Mail with calculated shipping. For two of them, it would not give option to change weight/dimensions when paying shipping label. Instead of the usual change dimensions box, there was a long message that started with ...

Buyers refusing to ship returns, and eBay refusal to close cases when shipping date passes

Is anybody else having the issue of their money being tied up for weeks on end by buyers who request returns and then refuse to ship items back? Every single time I contact eBay about a return where the buyer has refused to meet their obligations, al...

The USPS

It seems that the past few weeks USPS has gotten their **** together. My packages are starting to get delivered on time and tracking numbers are getting updated as well! Anybody else seeing this? We should get a extra stimulus check for what we went ...