eBay

beautyseller122_5 · ‎09-09-2020

So I just realized this after my last question.

shipped $900 worth of items To Mexico via eBay International (no insurance) and delivery was between June 22-july 29. Item got lost in transit so the buyer requested a refund. I did not give the refund yet, so eBay stepped in and opened the case and initiated the refund to the buyer.

I am now checking the tracking and as of August 22, the item was delivered to the address on the label.

now what can I do? I didn’t initiate the refund on purpose because with everything going on and it being international I figured it could take longer.

should the buyer now have to pay for the item? This isn’t fair seeing that I didn’t initiate the refund and eBay did.

vintagecraze50 · ‎09-09-2020

Say goodbye to $900 dollars unless you can get that buyer to pay up. Once that refund is done, I believe it is done for good.

femmefan1946 · ‎09-09-2020

The buyer was refunded by eBay? Was the money taken from your account or was it a 'courtesy refund' from eBay's pockets.

If you are out $900 and the item has now been delivered, go to Paypal and send a new invoice to the customer.

He might pay.

He might not pay.

If he pays, you have $900 you didn't have today.

If he doesn't pay, you are no worse off.

And he might feel a little guilty about stiffing you.

Often an honest customer-- and your customer was in the right, he had paid you and he had not received his purchase-- doesn't know how to go about reimbursing a refund.

Sending the invoice makes the process simple for him.

Some sellers who do this, do not charge their cost for the failed shipping. Some bill the full amount.

There is no need to get eBay involved. The eBay transaction is over, now you are just merchant and customer.

Including a message that is polite, professional, and pleased to learn that he has finally received his purchase is important. Work on giving him the warm pink fuzzies.