eBay

pennydealz · ‎03-16-2020

Hi all,

I have an item of high value that I am planning to ship out. My buyer put their address correctly in all parts except for one. For address line one, the address is for example... 123 ebay street #34. The "#34" represents her apartment number. I'm already planning to insure the package to its appropriate value and require a signature upon delivery. Should I be worried about her apartment number or should I use the address listed once the purchase was made? Keep note: I already asked her to changed her info, but shortly after found out that the address she checked out with is the one that sticks. When I asked her if she could repurchase, she said that she'd rather stick with that one. Most likely because she didn't want to rush to purchase my item again in fear that it would sell out. I ask this because if I change her address on the label, I am not protected with seller protection. Thanks.

mr_lincoln · ‎03-16-2020

@pennydealz Take the package to the Post office and have them check the address AND apartment number. We recently shipped a book to an address and a few days after the estimate delivery date the Buyer messaged asking where their Book was and that they forgot to add their apartment number ... oops, the book wound up being returned to us AND since it was Media mail we had to pay the return shipping to the tune of $4.86. We tracked it back and let the Buyer know that if they wanted it they needed to update their address plus pay for another label plus the return shipping caused by their mistake or we would refund them their original purchase less the return shipping cost ... that is what they opted for ...

Having signature required may or may not work. Some of those apartment buildings have mail kiosks and the carreir simply loads boxes like PO boxes and never goes to a door. So I think all they would do is put a note in the box that there is a package for pick up at the post office ...

Regards,
Mr. Lincoln - Community Mentor

trehar_4 · ‎03-17-2020

if you request signature confirmation they have to sign for the package so it won't just get left.

lja440 · ‎03-17-2020

I'm a mail carrier. Putting the unit number before the street address would only boot the piece from DPS to raw mail if it were a letter. As a package it doesn't matter at all. The sorting machines are only going to look at the zip code and the little box with a number like "C2" which would indicate that the package routes to in the case of my example City route #2 . I deliver on "R4" at my Post Office, meaning Rural Route 4.

lja440 · ‎03-17-2020

@mr_lincoln wrote:
@pennydealz Take the package to the Post office and have them check the address AND apartment number. We recently shipped a book to an address and a few days after the estimate delivery date the Buyer messaged asking where their Book was and that they forgot to add their apartment number ... oops, the book wound up being returned to us AND since it was Media mail we had to pay the return shipping to the tune of $4.86. We tracked it back and let the Buyer know that if they wanted it they needed to update their address plus pay for another label plus the return shipping caused by their mistake or we would refund them their original purchase less the return shipping cost ... that is what they opted for ...
Having signature required may or may not work. Some of those apartment buildings have mail kiosks and the carreir simply loads boxes like PO boxes and never goes to a door. So I think all they would do is put a note in the box that there is a package for pick up at the post office ...

That's because the buyer omitted necessary information (apt #), the OP's just reversed the standard order of the address, all the needed info is there.

Yes if there isn't access to the apartment door or a intercom available the carrier will leave a notice in the mailbox.

a_c_green · ‎03-17-2020

@pennydealz wrote:
I have an item of high value that I am planning to ship out. My buyer put their address correctly in all parts except for one. For address line one, the address is for example... 123 ebay street #34. The "#34" represents her apartment number.
[...]
@lja440 wrote:
I'm a mail carrier. Putting the unit number before the street address would only boot the piece from DPS to raw mail if it were a letter. As a package it doesn't matter at all. The sorting machines are only going to look at the zip code and the little box with a number like "C2" which would indicate that the package routes to in the case of my example City route #2 . I deliver on "R4" at my Post Office, meaning Rural Route 4.

In addition, the address lines may get totally reworked during the ZIP+4 validation that goes on behind the scenes when you actually purchase the label. As long as the street address and apartment number are somewhere on address lines 1 and 2, the system will sort it out.

If you go to the ZIP Code validation page on usps.com at https://tools.usps.com/zip-code-lookup.htm?byaddress and plug in the buyer's address there exactly as you received it, clicking the blue Find button at the bottom will return to you the address format that will be used on your label when you print it. Try it and see.

pjcdn2005 · ‎03-17-2020

As long as the zip code and other info is the same, editing the label and moving the apartment number to the second line is not going to void your seller protection.