Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

International Buyer - Item Not Received - First Class Int'l doesn't do delivery tracking.

Shipped to buyer via USPS First Class International. For most small foreign countries this means there will never be a "delivered" tracking update. (For USPS First Class Int'l, 99% of the time, tracking is never updated as "delivered" even when the b...

How to send via media mail after buyer has agreed to shipping?

Hey everyone, I sold a few DVDs to one person and am in the "waiting for payment phase". The buyer wants me to ship the items via media mail, but since the items have sold I cannot go back and change the shipping option. Any suggestions?

International Returns Process: What Happens When I Select "Confirm You Can't Print a Label"?

I'm trying to facilitate a return for a UK buyer whose item arrived damaged this past Wednesday. I can't print a label so I've asked him to let me know the shipping cost (so I can PayPal him the return shipping funds). But he's dragging his feet abou...

Odd situation regarding potential refund.

So I ordered a figure that is a small bust from a video game, I like collecting these and haven’t had any issues so far on eBay. What happened is that I opened the box (it has a top opening) and went to pull out the double sided plastic protective mo...

eBay’s Money Back Guarantee is USELESS. Paypal’s resolution center is WORK!

This is a “empty parcel received” case. I bought a Rolex dial that was EUR1950 from an Italian seller. The payment was made by Paypal. After the seller denied refund and responsibility, I put the case to the ebay’s resolution center. ebay requested m...

Help with resolution centre

Hi All! Recently I used the resolution centre to open an Item not as described case for an item I have received that did not fit the image/description of the product, and I got an email, but I am not sure where to go from here? I was told something a...

Buyer beware, EBAY money back guarantee waste of time and effort

Basically as long as a seller sends you an empty box, they will not find in your favor because they have tracking info. And on top of this Ebay will not let you leave negative feedback on seller. Due to poor shipping I am stuck with a product I can't...

Problems from the beginning with buyer

Good morning all! I need advice since I’m still semi new at eBay. I’ve had no broken items, all positive reviews. I bubble wrap the stuff like it’s being sent to the space station . So, a lady messaged me about an alabaster bowl I had for sale and sa...

Resolved! Waiting on a Return .

Howdy All, I've been a long time Ebay person purchasing here and there but new to selling . I recently sold some stuff without issue , but the last thing I sold the buyer basically wanted a discount (didn't want to send it back) . Granted the item co...

HELP! Media Mail to Guam?

I just had someone from Guam buy a book for $6 with free shipping. I have it shipping through media mail but everything I've read says not to ship media mail to Guam as it takes forever or never makes it there at all. The book weighs a little over a ...

Resolved! FedEx SmartPost Label - Barcode Missing

Whenever I try and print a FedEx SmartPost label, the bottom barcode looks like it is cut off. I have tried making a label as a PNG and a PDF. I have tried multiple different computers and still get the same result. Has anyone else experienced this? ...

Media Mail or First Class for empy game cases?

Since the beginning of the year, I started to sell game cases that were too good to be tossed out that a neighbor was putting out. I originally sold them as first class mail, but then I thought people might not buy them for at least $4 to get them sh...

gslblui.ebay.com ... printing shipping label issues

This has been appearing as a blank page all week when I try to print a shipping label. I print from a desktop (so i can use my thermal printer) and on Safari. Now I need to go to Paypal to print labels (which is annoying). I am able to print them fro...

Resolved! Label created but goods never handed over to USPS

This month, I have faced several suppliers who issue labels in order to get a tracking number but goods are not handed over to their appointed shippers. eBay asks us to wait until delivery of goods before taking action but how can we wait until goods...

Item arrived postage due

I purchased an item listed as "Free Shipping". USPS tried to deliver the item when I was not home, but I got one of their sticky-notes indicating there was postage due. I contacted USPS and they indicated the Seller had paid for 1 ounce to ship a pac...