eBay

golfman4949 · ‎08-24-2017

I sold some golf clubs. All included clubs were listed in the decription and were shipped. The buyer opened a return request saying a 9 iron is missing and wants one shipped to him. The sale did not include a 9 iron. Should I call Ebay and see if they will look at the listing and the message my buyer sent me and try to get them to close the case out? I did message the buyer asking him to close the case since he is asking for something not included in the sale. Waiting for reply from him. This is my first case where buyer is asking for something not included in the listing. Thanks for advice or help.

green-night · ‎08-25-2017

I do remember that thread.

I don't disagree that having a No Return policy would have been preferable in this specific instance for the OP.

However (and I speak from my own experience only), I find the VAST majority of NAD disputes to be simply unwinnable for the seller because unless the buyer (as in the case of OP) has to basically admit in writing that they chose the wrong reason for return. Out of countless NAD disputes I've had over the years I can think of 2 cases I had which would have fallen under the same circumstances. So when I weigh the probability of having a No Return policy helping me in a situation such as yours or the OPs versus the likelihood of buyers abusing the return system because the seller doesn't offer returns, I think the latter is more likely. JMO.

phcd1 · ‎08-25-2017

@green-night wrote:

I do remember that thread.

I don't disagree that having a No Return policy would have been preferable in this specific instance for the OP.

However (and I speak from my own experience only), I find the VAST majority of NAD disputes to be simply unwinnable for the seller because unless the buyer (as in the case of OP) has to basically admit in writing that they chose the wrong reason for return. Out of countless NAD disputes I've had over the years I can think of 2 cases I had which would have fallen under the same circumstances. So when I weigh the probability of having a No Return policy helping me in a situation such as yours or the OPs versus the likelihood of buyers abusing the return system because the seller doesn't offer returns, I think the latter is more likely. JMO.

Ah, but the OP HAS it in writing that they didn't read the listing (just like I had in writing). The OP stated the buyer "opened a return request saying a 9 iron is missing and wants one shipped to him" and then went on to open a SNAD case. Now, I'm almost positive this was by accident as eBay "guides" the buyer into opening SNAD cases very often. But the point is since the OP has a return policy (as stated in that Nov 2016 post), eBay expects the seller to abide by it even at the cost of the seller having to pay return shipping.

I know what your saying, but I will say out of all my SNAD cases I've ever received on eBay, on all my ids, all but 2 were fraudulent. In fact, they were so fraudulent, the items in questions were resold, with the SAME identical listing and never came back a second time. The remaining 2 that were SNAD, one was a mistake on my part (yes, it happens) and 1 was a damage in shipment.

Whats needs to be available to the seller is a 4th option, to change the SNAD claim to a Buyer remorse return and there could be a dropdown for that reason "Buyer requesting something that was not offered in the listing" and if the buyer doesn't acct that, then that buyer loses their return rights.

green-night · ‎08-25-2017

Ah, but the OP HAS it in writing that they didn't read the listing (just like I had in writing). The OP stated the buyer "opened a return request saying a 9 iron is missing and wants one shipped to him" and then went on to open a SNAD case.

I understand that, my point was that a buyer openly admitting something that can prove an item wasn't NAD happens once in a blue moon. At least in my experience it does.

Whats needs to be available to the seller is a 4th option, to change the SNAD claim to a Buyer remorse return and there could be a dropdown for that reason "Buyer requesting something that was not offered in the listing" and if the buyer doesn't acct that, then that buyer loses their return rights.

Or perhaps including more and more sellers into the what is now the pilot return program (which I am in). If what happened to the OP happened to me, the buyer would be on the hook for shipping both ways. I have little doubt, however, that if I started to abuse this a seller, they would yank me out of the program immediately.

But here is something I've found interesting from being in that program: When I get a buyer who opens an NAD that I don't agree with, I do the following: I accept the return and also send a message stating that upon return of th item, if the item has nothing wrong with it, that I will be withholding original shipping and also deducting the cost of the return label from their refund. I don't tell buyers that I have the ability to do that and they don't know either-maybe they think I'm bluffing but maybe not. You would be amazed at how many buyers back right off. More often then not, they simply don't return the item. I wish I knew this trick before I was in the program.