I sold a Michael Kors purse...complete with photos showing two defects : a strap tear and a blemish. In my description, I said this:
"Michael Kors pre-owned black purse. ALL SALES are FINAL. I've included plenty of photos - that clearly show the two defects on this purse - a tear on a strap and a blemish on the upper right corner."
My buyer - who I should've known was going to be trouble when it took an invoice and a message days apart in order to get her to pay so that I could ship the purse - opened a return and said this:
Her complaint:
Seller stated that strap had tear, but photo showed a slit in the leather, actually the strap is torn and coming apart, I would not have purchased if I had known this. I feel that this item is not as described and wish to return for a full refund, including original shipping and would like a prepaid shipping label in order to do so, thank you.
My reply:
I included several photos with this purse AND mentioned the "tear/slit" in the description...You could have asked for more pictures of the tear specifically if you suspected that the photos I provided were not up to par for you. Here is what the auction stated: "Michael Kors pre-owned black purse. ALL SALES are FINAL. I've included plenty of photos - that clearly show the two defects on this purse - a tear on a strap and a blemish on the upper right corner. " I do not at all mind giving you a refund for that purse once you ship it back, but I am not paying your return shipping. Sorry.
And her final reply before closing the return:
I had no way of knowing that your photos weren't "up to par" , all you can do when making a purchase is to hope that the seller is representing their item clearly. In this case, I can tell you honestly, if you would have shown the tear in the purse as I did in my photos, I would not have bid. If that's how you feel, I will wait to see if ebay can resolve it since I do not feel that it was described accurately.
My question is...what happens now? I'm a sporadic seller, so I've never dealt with this before. How would other sellers have reacted - the purse only sold for $31 w/ $13 shipping - the money was on hold while the return was open, but the hold is gone now that the return is closed.
And...am I wrong...or is her stating, "Seller stated that strap had tear...actually the strap is torn" the exact same thing (torn being the past tense of tear).
