Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Tracking shows item returned to seller's home city - ebay refuses refund to buyer.

Looks like eBay is treacherous waters for buyers as well as sellers. Buyer buys toaster. Seller prints a shipping label for a priority mail envelope. Many days later, tracking shows item "delivered at front porch". However, there was no package at bu...

Resolved! Seller Accepted Return, Already Issued Refund, Has Not Provided Shipping Label by Deadline

Greetings all! I recently purchased an item that was not as described/damaged and the seller granted the return about a day or 2 after I asked for a return. I then received the following email from eBay: Seller has approved your return request. You s...

Buyer wants item shipped to a different address

Buyer wants item shipped to a different address. Am I protected against Item Not Received claim if I do that? Even if I would protected in Ebay, could the buyer go through Paypal and file item not received claim? The buyer's zip code is different for...

Global ebay shipping

Hi, I have a question about global ebay shipping. What does it use, couriers or mail? Meaning am I gonna get my package delivered to my door by a courier or will it come to mail and I will have to pick it up myselt? Can I choose? I am asking because ...

Resolved! Package showing as delivered but was sent to the wrong address. Seller says I need to file claim

Hopefully someone can help me with this problem. I recently purchased an item off eBay. The seller shipped the item quickly with priority mail. The package was scheduled to be delivered yesterday, August 15, 2018. I checked the tracking page on USPS ...

Resolved! Media mail help

Hi I have a big order of 50+ books to ship out, do any of you know if it's possible to split the postage label between two boxes?or do I need to say purchase a label from eBay for the amount of the heaviest box, then treat the second box as a separat...

Be aware with this seller

I will never buy or sell items using eBay. Be aware with this seller. This seller sold me two items for my kids and the delivery was never done. He had to have an insurance for that. I didn’t want a refund, I only request the activation of the insura...

Wrong SELLER shipping address?

There are a lot of posts about buyers using the wrong address. I just moved 4 states away and had one listing from my previous address.The item sold and I paid for postage, discovering my error when my shipping label printed.... What now?Can I cancel...

Shipping label without using eBay carrier

Hiis there any workaround or any software that allows to print shipping labels without using eBay carriers like USPS etc..we are from Greece and don’t have USPS or any other carrier that eBay uses. We proceed about 50 order per day and is very hard t...

Let's Talk about eBay's New Return Policies Moving to a New Standard

The view eBay is simply moving to the Industry Standard about Returns This is a view that many, especially inside eBay share. It has been expressed by CS reponses lately from return problems that have caused me to call customer service at eBay. I am ...

How to make to appear my number in shipping address.

Hello, I have a big number of Buys on ebay, so I create a unique number for each transaction that looks like IC002345MAN, it's easier for me after to track the item in the system, I add usually the number in the shipping address when I make the payme...

Resolved! Seller doesn't ship and doesn't communicate - What can I do?

Hello friends, I usually have very positive buying experiences on eBay. However my recent purchase has given me some trouble. I have paid for an item on 8/7/18. It has not yet shipped. I have tried contacting the seller and there was no response. Now...

Customer wants a refund

I shipped the item, via USPS and now the customer says they didn’t get the item. 1. Do I issue a refund?2. What can the customer do to me?3. How do I avoid this situation?

Resolved! How to take a refund

Hi to ebay community . I bought a phone from a seller where it was new and sealed. I asked him to tell me if it is unlocked and he said yes.. So it came in its box but it was sim locked. He told me that he will fix it but after 5 days nothing changed...