Buyer not responding to messages

[lgomesbooks]

I shipped the buyer the item they purchased with the address supplied by eBay.  About 2 weeks later I get a message from the buyer that they have not received the item.  Tracking stated the package was delivered.  I messaged them and told them to check tracking and with their post office because it says package was delivered.  Never heard from them again.  About two weeks later I received the package stating "No such number, Unable to forward".  I message the buyer telling them the package was returned and why.  I asked them to give me a correct address to ship to.  I have not heard from the buyer. Message asking if they still want the item.  No answer.  What should I do?

[robbie31415]

What I'd do is issue a refund minus shipping cost.

And move on.

[chevymontecarlo88]

That's a tough one. Part of me agrees with robbie31415 and refund them minus the shipping. I think (Not sure) you are still vulnerable to negative feedback so that makes me think twice. Would be interesting to hear what others think and/or do.

[lgomesbooks]

Thanks for your response.

The buyer finally responded and asked for a refund.

[lgomesbooks]

Thanks for your reply. The buyer finally responded and asked for a refund.