Buyer lying and eBay should allow videos...?

[wickedninja8599]

So I sold a fragrance to a buyer and now (almost exactly 1 month later after leaving me a positive feedback) they are saying it is fake. I know for a fact it isn't and I even know the owner of the fragrance store I got it from (he will be giving me documentation). I did however video record myself packing and shipping my item, but eBay won't allow detailed videos to prove what you sent. I feel this is a shortcoming in the eBay return policy. A detailed video of proof is great to show what I sent to the buyer just in case the buyer sends me back something that I didn't send them (broken bottle, a bottle that is half gone, etc). I feel eBay is WAY too accepting of a buyer's complaints. Your thoughts?

[reda3615]

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@wickedninja8599 wrote:

I did however video record myself packing and shipping my item, but eBay won't allow detailed videos to prove what you sent.

Your thoughts?

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Wondering @wickedninja8599 where did you stop the video?

[bonjourami]

Videos can be doctored.

[kensgiftshop]

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@wickedninja8599 wrote:

I did however video record myself packing and shipping my item, but eBay won't allow detailed videos to prove what you sent.

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A video can't prove the fragrance is or isn't fake.

A video doesn't really prove what was packed or shipped.

I can make a video packing an item and shipping it, but it doesn't prove I packed the item I was supposed to and if the box I shipped was the box I packed on the video.

[lex-talon]

Ebay has never allowed video evidence concerning INAD cases. At least the buyer thought you were a nice guy.

Fast shipping nice guy Buyer: 

a***n ( 52) 

During past month   Initio Oud For Greatness 90 ml (SEE LEVEL) (#183937556348)

US $200.00

Best Offer Price was Accepted View Item

[a_c_green]

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@kensgiftshop wrote:
I can make a video packing an item and shipping it, but it doesn't prove I packed the item I was supposed to and if the box I shipped was the box I packed on the video.

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Imagine if eBay did have a "Video Review Department" that consisted of a bunch of minimum-wage employees whose job would be to sit in a darkened office and stare at shaky, rambling, customer videos all day long. The turnover in that department would be unthinkable... 

Realistically, video of somebody packing or unpacking something tells nothing about what happened before or after the recording, which is really what the dispute involves. There's no provenance, in other words, to show when the damage occurred, or who swapped the new item for an old one, or whatever.

Videos that show a crime occurring on-camera are different: those can be considered as evidence of what happened right there and then. But videos that simply show someone packing a good item or unpacking a bad one don't provide any proof of who was actually at fault, and eBay just isn't going to go there.

[wickedninja8599]

Except the fact that I also record the box and tape folds and minute details of the tape, box, etc and then when I send it at USPS I record the tape, packaging, tiny minute details and so forth as well to prove no tampering was done. Kinda hard/impossible to recreate all that as a scam. 

[kensgiftshop]

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@wickedninja8599 wrote:

Except the fact that I also record the box and tape folds and minute details of the tape, box, etc and then when I send it at USPS I record the tape, packaging, tiny minute details and so forth as well to prove no tampering was done. Kinda hard/impossible to recreate all that as a scam. 

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Ya, but how could you prove that after the camera was turned off, you didn't grab the box in the video and switch it with another box.

[bonjourami]

As pointed out, that still doesnt prove the perfume isnt fake.

[a_c_green]

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@bonjourami wrote:

As pointed out, that still doesnt prove the perfume isnt fake.

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Smell-O-Vision to the rescue! 

https://en.wikipedia.org/wiki/Smell-O-Vision 

[bonjourami]

LOL!!

[hurryagain]

Hello @wickedninja8599 

I do sympathize with you and also feel the way you do regarding video proof.

Unfortunately, there are many good points that others are making here (even when we don't like it).

It is such a darn shame that these types of people seem to be hanging around here and scamming the small time seller (and buyer for that fact).  It is a hard situation to find a solution to.   I do believe however, when a person is found to be guilty of fraudulent activity of this manner, eBay really should put some harsh punishments in place to deter people from behaving in this way...like banned for life would be a good start.

People need to feel safe when buying or selling online or a good portion of people will stop doing business here...then we all lose.

[wickedninja8599]

So what you are saying is that buyers should just lie and say things are defective and fake and get their money back and tamper with your item and it's fine then? Sellers should just accept lying and lose money and products in the process without any recourse...Sounds like ebay isn't worth selling on anymore. Thanks for informing me that no one should sell on ebay.

[bonjourami]

I dont see that anybody in here said anything like that.But if you sell on Ebay, you follow their criteria that the buyer is always right..it is what it is.

[fab_finds4u]

eBay's return policy is you accept returns if the buyer claims it's fake.  You can't prove it isn't and they don't have to prove it is.  Accept the return and provide a return label.  Or refund and let them keep it.  But you have to address their concerns and resolve the problem.  If you or the buyer asks eBay for help you'll get a defect for a case unresolved by the seller.