eBay

earthyfamily5 · ‎06-15-2017

I sold a 1944-S nickel to someone recently. Buyer says he received the shipment, but it did not contain the nickel. However, I put the nickel and other contents into the envelope and he did not mention that the shipment was damaged. Buyer now wants a return, but I can't afford that right now. How do I deal with such a buyer?

amscope · ‎06-15-2017

If sent in a regular envelope, it's possible it slipped out the top edge during the mailing process if it wasn't taped **bleep** and just licked. I imagine you don't have any insurance either. You lose in this situation. This may not be a lying buyer, so I would not suggest treating them that way. You can avoid a negative if you handle it well.

TI would suggest requesting a picture of the packaging to see if there is damage to the packaging - although this doesn't help your buyer, it will give you insight as to how you are mailing similar items and whether you need to change that process. I would approve the refund as eBay and Paypal will side with the buyer. In the future I would roll the cost of better shipping options into the item if possible and include insurance.

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earthyfamily5 · ‎06-15-2017

Please, anyone have any helpful advice? I have 100% positive feedback and don't want that to be gone.

takikawa4 · ‎06-15-2017

@earthyfamily5

If the buyer files an INAD claim, you will be refunding and paying for return shipping. If you don't, not only will you get a major defect but the money will still come out of your account.

amscope · ‎06-15-2017

If sent in a regular envelope, it's possible it slipped out the top edge during the mailing process if it wasn't taped **bleep** and just licked. I imagine you don't have any insurance either. You lose in this situation. This may not be a lying buyer, so I would not suggest treating them that way. You can avoid a negative if you handle it well.

TI would suggest requesting a picture of the packaging to see if there is damage to the packaging - although this doesn't help your buyer, it will give you insight as to how you are mailing similar items and whether you need to change that process. I would approve the refund as eBay and Paypal will side with the buyer. In the future I would roll the cost of better shipping options into the item if possible and include insurance.

phcd1 · ‎06-16-2017

@earthyfamily5 wrote:
Spoiler
... Buyer now wants a return, but I can't afford that right now. How do I deal with such a buyer?

Did the buyer open a case or just message you their intent? If they just messaged, tell them to return for refund. If they open an INR case, just submit your tracking showing delivery to the case and it should close in your favor. If they open a SNAD case, you out of luck, your going to have to refund. It doesn't really matter if you don't have the money.