Shipping

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Where's the "ask ebay to step in" button on a return?

I received an item used and not tagged with original tags that had been listed NWT, so I did a return request. Seller accepted, sent return, and it was received. Still no refund sent. Today is the day Ebay says I can ask them to step in and refund my...

Resolved! I didn't get my item yet.I want refund.

Resolved! Serial Return Customer

Hey guys, I have a serial returner customer and as much as I hate to do this I am going to block any future purchases from this person. No problems with returns but when they start doing this more than 2 times I feel I need to keep that inventory for...

How long does it take for Ebay to step in and help for a return request?

Return request was started 7/10/17. In two places there are two different dates for Ebay to step in on a return request. One says by July 13, the other says after July 14. Currently there is no button to ask Ebay to step in and help. Which date if ei...

frustrated seller, eBay does not protect sellers

Are any other eBay sellers as frustrated with eBay return policy and seller protection (actually lack of) as I am? I recently had a used item returned to me that wasn't the item that I shipped out, the buyer returned his old defective item to me inst...

return label

I sent the wrong item to a buyer and they don't want a refund. I am sending them the right item but how do I issue a return label to them to send back the wrong item?

Cannot reprint my shipping label!

Hi! I can't reprint my shipping label that I have already paid for...when I tried to print it the first time my printer was out of ink, so I could not print it. I am now trying to reprint the label, but I do not want to repay for the postage cost! I ...

Resolved! Calculated Shipping - Antiques

Hello I am just about to start listing and selling antique lighting items however due to the often fragile nature we need to send a few of them via dedicated antique couriers (who have apt knowledge and experience on how to transport) This is based p...

Resolved! USPS Doesn't Refund Postage on Damaged Item

Until now I have never had a problem filing damage claims with USPS. I was always reimbursed for both the cost of the item as well as the shipping charges.2 Months ago I filed a claim and did not get reimbursed for shipping charges.I have to file ano...

FEDEX SMARTPOST DAMAGE CLAIM NIGHTMARE!! Don't use SMARTPOST!!

I used FedEx Smartpost to save a few dollars on shipping but item (Metal Coleman Cooler) arrived damaged at buyers location. I have documented photos of no damage before...he has photos of damage upon receipt. He filed a return claim, Ebay ultimately...

Thanks guys!

Thank you everyone for assisting me with my shipping dilema. It all worked out fine. Managed to send it at a reasonable cost and my customer is happy. Have a great day!

Shipped wrong item, no response from buyer after 2 weeks. Is there a time limit?

I accidenatally got 2 labels mixed up (my first time in 17 years) and sent a guitar body (nearly indentical packages) to the wrong addresses. Both were delivered on June 30. On July 3rd one buyer notified me that I had shipped him the wrong item. I t...

A new kind of Hell: when newbie selling goes wrong.

“Flectere si nequeo superos, Acheronta movebo!” - If I cannot bend the heavens above, I will move Hell! Of course the Aeneid of Virgil didn’t foresee internet trolls. And of course who references epic poems from antiquity to make a point about ubiqui...

Buyer's Shipping address incorrect

Should I be concerned when a buyer ask for auction item to be sent to another address? Payment is pending in my PayPal account. Crazy question but when I went to change buyer's address to print new label, the "Ebay seller protection eligible " was no...

We've asked the buyer to ship the item back by ?

I'm trying to find an answer to the question of by date, on date, before date, I've got mixed answers calling in to have a return closed where the buyer was expecting, but not asking for a partial return or a full return I guess and keep the item. I ...