Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Resolved! SNAD filled after sending partial refund via paypal

I'm the seller. I sold something new in box but didn't realize that the manufactor had 2 different models and included the details of the wrong one. I'm at fault and will refund the money. At first the seller contacted me about a part that was not in...

USPS delayed shipping

Hi I am from Australia. It is my first time to purchase good from US. However, when I track my package. It spent five days on transit to Washington D. C. Even now, it still showed it is on transit to DC. What wrong with the package. I am so confused....

tracking cannot be linked from paypal to ebay...I will lost the Top Rate Seller Logo

Why the tracking number I input in Paypal cannot be reflected in ebay now ? I just back to work this week after my vocation. Is something was changed ? I just found that all of tracking number I input yesterday cannot be reflected in ebay today. That...

Buyer Return

So frustrated and wondering if anyone else has experienced this senario. A buyer purchased a very popular Halloween item from me about 3 weeks ago. I received a return request today with the buyer claiming they received a wrong item in place of the o...

Resolved! Canada does NOT track international items??

Hi there!I am a seller from Greece.In the past few weeks I had an enormous amount of complaints from Canada regarding their order.The estimated delivery time was already ended and none of my items ever arrived there.I had to refund most of them. And ...

buyer scams 8 sellers in a month

I have this buyer obergvictor-0 who buys 2 of my products back to back weeks. then he opens 2 seperate cases with ebay stating item arrived damage. I go and read his feedback he has scammed 8 other sellers by buying items and opening item damaged cla...

HELP!!!!!!!!!!!!

Hello everyone! Opened the argument, the points turned out to be defective, made a refund, the seller does not answer. Today time has elapsed, money has not been returned (((what to do?

Resolved! Is Anyone Using Returns Preferences?

I clicked on the link in Site Preferences out of curiosity. The seller completes the form by specifying certain If/Then conditions for the buyer to return or keep the item, etc. and buyers reasons for returning and click on "Turn On". Once activated,...

My seller does not want to ship my item

Hello please i need help i got a phone on ebay its been 3 months now the seller hasnt shipped my item i have tried to reach ebay and they are not responding,,I opened a case which wws closed by ebay with put any actions being taken..

Resolved! Buyer opened a case requesting refund for item she didn't receive but it shows "DELIVERED" by USPS

Hey guys, I sold a backpack (sold for $35) to a buyer recently and the USPS tracking info shows: "DELIVERED IN/AT MAILBOX" on April 6th, but she's claiming that she never received anything per the case she opened. She has 238 100% positive feedback s...

Parcel Pro Shipping Insurance - anyone with experience using this service?

I was recently consigned a high value piece of jewelry to sell and was dismayed to find that FEDEX and UPS limit insurance for jewelry shipments to only $1,000. FEDEX has a specialized Jewelry Shipping program, but it's basically just for jewlers and...

Seller wants to cancel transaction and mail refund!

Feeling super uneasy about the below situation! Any helpful advice is appreciated! I won an item at auction, paid for the item, and then received an email a couple days later saying thay my item was shipped (email came with a tracking number). Two da...

Resolved! Buyer wants refund, scam?

Hello everyone, I'm a new seller and I'm having an issue I need help with.So I sold a pair of brand new shoes without a box. I'm in the US and they were sent to Canada, shipping was around $20.The shoes were never worn and I made sure to wrap each on...

Items not returned. Allow eBay to step in or just call CS?

Buyer opened return requests about 3 weeks ago, but never sent the items back. Got the email from eBay today saying to refund buyer or "ask us to step in". I'm scared to use the latter, since I have read so many stories about buyers getting refunded ...

Buyer wants my address to intercept a package

Buyer used wrong address to pay but contacted me after I shipped out item already. They asked me to intercept package but I wil not do that as someone already tol me that leaves with no seller protection. Now they are asking for my address, I guess s...