Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Resolved! Older Priority flat rate boxes

I have some older Priority flat rate boxes. These are from the days before there were small, medium, and large flat rate boxes. Can I use them? They're slightly larger than the current medium flat rate boxes. Can I use the medium flat rate postage? T...

Package seems to be stuck?

So, I sold an electronic worth about $125 to a buyer in Florida from myself in California. So, no problem I thought, Let me go pack the box and put the label on and all, i've done it a billion times before, and I've never had an issue. So... I Create...

Not receiving a return

I had a buyer who received an album delivery on Sept.28th. Claimed it was warped beyond play. It was sent out in perfect condition. He requested a return on Oct.2. I approved return on Oct.2 and sent a return label. He hasn't sent album back. Now I'm...

ebay customer service against consumer protection laws

Dear all, please take notice that when you buy something on ebay, like car keys, where the sellergives outright wrong compatibility information (keys did not fit to my car), ebay customer service wont help you and is actually violating customer prote...

Can Ebay Remove negative feedback?

Question: I had a customer who decided to wait 33 days outside of Ebay's 14 day return policy to contact me regarding a return. The buyer also admitted that he did not carefully read the description. After explaining Ebay's policy and the fact of his...

Why do buyers have so long to return?

I sold an Apple Watch on Oct 2nd, it was listed as used with photos however the buyer felt that the strap was a little ‘used’ and he’d have to replace the strap. He said he’d accept a refund to cover the cost of a new strap or a full refund. From my ...

returns

HiI bought a product and never received the item and when I contacted the seller, the latter told me that he would send me back the products and that I should wait for 2 weeks. It has already been more than 2 weeks and still I didn`t get anything. Th...

buyer want return label to send back after 30 days

get message after 30 days with buyer saying wants a return label to send back a router that he said arrived damaged I have a 14 day return policy & buyer pays for returns what can I do just a message not a case yet thanks

Seller contradicts self on shipping

I placed an order on Sept 30. Seller said she would ship item within 3 business days. Her post office would not scan the item so please check the estimated delivery dates on the posting and not to send message to her after shipping to ask for faster ...

International shipping customer identification number

I need to make an international shipment (from venezuela) and DHL asks me the customer ID or identification number of your country (USA) how do I get it? the customer has not answered any messages and Ebay does not supply this information, I already ...

items returned ebay says refund issued. Has NOT been issued

I retuend two coins with tracking number using ebays tracking system for the return. It shows seller received coins and issued a refund for both coins. However I canot locte it in paypal or my bank account. Because seller closed the claim. I cannot c...

Resolved! Does E Delcon cover all of Ireland or just Northern Ireland??

I have a shipment going to Shannon, County Claire , Ireland... i am sending it 1st class international via usps..... however the usps site says E Delcon is available to Great Britain and Northern Ireland and my addressee is not in northern Ireland, b...

Item damaged at "Global Shipping Center"

We had an item opened and damaged at the local (Erlanger, KY) Global Shipping facility...the Ebay rep admitted that this was an issue. It appeared that the damage was malicious. Before I called customer service, the buyer had blamed me (the seller) a...

Seller accepts refund request but won't give full refund??

I purchased some items from a seller in one transaction but they were all defective. After a lot of messaging, I started a refund request which the seller accepted, but they won't provide a shipping label and when I got in touch to organise shipping,...

Resolved! eBay Can’t have it both ways. Shipping: Drop Down Options.

The why, when, where, and what ? Why is this happening: eBay failed to communicate chooses to the seller knowing very well some shipping options are NOT offered thru eBay. eBay Failed to connect the dots. When is this happening: Every day to all sell...