Buyer input wrong address, can I reroute a FedEx package?

[lynx_illuminations]

Does anyone know if you can reroute a fed ex home delivery package if the label was bought through e-bay? And what would they charge do you think for this service? Buyer says it was their old address that they forgot to update.

Also say it was successful. How do you bill a customer for additional services like this if it's through e-bay managed payments?

[pburn]

Unless you are absolutely 100% sure it's really your buyer asking for the change of address, the way to proceed is to cancel the transaction using "problem with buyer's address," refund the buyer, relist the item, and have them buy it again.

Contacting sellers and asking for an item to be sent to a different address is a common scam.

As far as the information on how to reroute a package and the cost of that request can be found on the FedEx website.

[simba6]

If it's a high value item I would NOT do that.   You will lose all seller protection if you do. As long as it's shipped to where paypal said, your covered. It's there problem. Don't make it yours!

[rfmtm · Accepted solution]

As posted you have to be cautious.  However, this is mute, since you used ebay FedEx, ebay is the shipper of record, so you can not reroute the package anyway.  Yet another reason to use your own account so you can deal directly with FedEx.  Same goes for UPS.

So if the buyer can't retrieve his package, and it doesn't come back to you, buyer gave old address owner a free gift.  If it does come back, you can invoice the buyer to ship it out again.