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Buyer doesn't want item anymore after it's shipped

New to eBay and I've had a buyer ask for a refund as the item is late. The parcel sat at a yodel delivery centre for a few days due to weather ( according to yodel ) but this out of my control. The parcel is now at the pickup point they asked for so not sure what the outcome is? 

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Buyer doesn't want item anymore after it's shipped

You may want to ask your question on community.ebay.co.uk as policies here on the .com site may differ slightly.

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