Shipping
Get the answers to all your shipping questions with advice from long-time sellers.
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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Fedex shipping cost adjustment

Initial label cost Paid $12.55Cost adjustment (charge) Paid $33.43Total $45.98 This is for 0.1 lbs over 2 lbs (they rounded from 2.1 lbs to 3 lbs). I have played with other item (same) and I see increase is just one to two dollars when I change weigh...

User avatar by Rising Star
  • 194 Views
  • 6 replies
  • 0 helpful

FedEx adjustments

It appears the adjustments are being made via "Retail Rate" and not the "eBay Rate". According to the eBay Shipping Calculator, the dim/weight data I originally entered and then charged for, is correct. Hopefully this will get fixed today, before my ...

Order sent to wrong country and address.

A few days ago I made a purchase through Ebay. With the tracking number I see that my order was received 3 days ago in another country and another address (places I've never even been to). That's why the transport appears as completed on the carrier'...

Refund a Buyer?

Hello, I recently sold a sweater, and the customer claims that the package was lost. The buyer specifically states that the package was delivered to the buyer's parcel locker, but the mail carrier did not leave a key to open the locker. After three d...

User avatar by Adventurer
  • 94 Views
  • 1 replies
  • 0 helpful

How to proceed

I have another quick question. I got a package back today as having an unknown address on it. But it was returned to me damaged by USPS with just 1/2 the envelope and nothing else. No back part or contents. Is their anything I can do or am I out of l...

eBay standard envelope

The items I sell are about the size of a large postage stamp. However, to abide by eBay’s rules I have to purchase a USPS first class package (approx $5) in order to get tracking. I don’t seem to have the ability to choose an ESE. Is that only availa...

User avatar by Rising Star
  • 110 Views
  • 1 replies
  • 0 helpful

Ebay Standard Delivery Program

Has anyone experienced an issue with this service? we send the item, buyer claims they did not get it, they open a claim, you get hurt, you refund the money, buyer get the money and the item too. you have to stop listing items because all of this cla...

Resolved! Ebay Standard Envelope no longer has any tracking at all

I am currently talking with ebay MSO, and they have informed me that ebay's contract with Pitney Bowes was terminated and there is no form of tracking on any Ebay Standard Envelope for the near future. It was suggested that we (the seller) use a thir...

User avatar by Thrill-Seeker
  • 2087 Views
  • 27 replies
  • 5 helpful

Should I make a USPS lost package claim? WWYD? advice

Background info: I am the seller. Package shipped 2/14 and has not been delivered. I signed up for email notifications for the package; I filed a help claim and that was closed by receiving post office; and I have an open missing mail claim that was ...

User avatar by Thrill-Seeker
  • 553 Views
  • 15 replies
  • 1 helpful
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