Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Grossly overcharged for shipping labels

I was charged $113.29 each for two shipping labels for air pellet rifles. It would have cost roughly $20.00 each if I paid for shipping at the post office.

Resolved! USPS rates/discounts vary to same postal zone on same day!

I've noticed that you cannot "predict" the USPS Ground Advantage / Priority Mail rates that eBay will charge to ship an item. SOMETIMES, eBay will provide a discount over the normal (commercial) rates and other times, no discount, just the normal, pu...

Why shipments from CONUSA to Puerto Rico are sometimes rated as International by ebay shipping?

Shipments from CONUSA to Puerto Rico should be identify or rated as domestic by ebay's shipping software when using the USPS, but I have noted recently that because of the International shipping program now PR sometimes falls under the International ...

Filling an order.

I just got out of the hospital. Wont you know an email confirms a sale, and funds sent to my bank. It will take me 3 or 4 days to fill an order, and it will probably be a couple of days late. I called eBay but they don't have an antidote. I don't wan...

Will EIS send back a package that was already refunded?

Hi. I had sold an item and was shipping it internationally through Ebay's Global Shipping Program. The package got lost in the mail on the way to the hub in Illinois. I had opened a missing mail case with the USPS at the time; but they didn't find th...

Already received payout but “funds on hold” due to return?

Hello, This is my first time with a return. I received the payout ($1,100) a day after I made the sale. The buyer wanted to return the item but I refused since I don’t accept returns. They opened a case and eBay let them return the item. Im confused ...

Sent package through eBay it was picked up by my international package sender

Hey guys so I’m new to eBay but I sold something for about 315 euros I live in Italy and when I sold the package I purchased everything through eBay I selected the pick up form my home crono post and they came picked il my package and it was on its w...

Shipping fee as listed by eBay on my listing is incorrect

On my recent listing to sell eBay listed an incorrect amount for the shipping

Return for insufficient address

I've got one coming back for an address problem. The buyer confirms that the address (ebay label generated) is correct and is what they always use. I'm not sure what happened. They'd take a replacement, which I can do, but not sure I should possibly ...

USPS Is not scanning my packages!

I have packages that have been dropped off 4 days ago with no scans! I have my receipt with tracking numbers that I dropped off to postal center but have not been scanned at all! Whats going on?

Resolved! who pays for the original shipping when the item received does not match the description?

I paid a premium for shipping an item (though the item was reasonably priced), and then received the wrong item. 1) If I return the item to the seller, I believe he is responsible for shipping. Is he also responsible for the entire original cost, inc...

Resolved! This is new. INR

this is a first. OK so I didn't use tracking I use letter track pro for super inexpensive items. Buyer claims INR I wrote to him and said according to letter track pro it was delivered three days ago. then I gave him a description of what the envelop...

USPS

What do I do? USPS Media Mail is cheap for a reason! Buyers ALWAYS choose Media Mail when buying records, then complain when it takes 3-4 weeks or more to arrive. I warn them in my listings and offer Priority at cost but no one listens! Now I find my...

Resolved! The Disadvantage of Ground Advantage When The Package Is Lost.

I just discovered that ground advantage isn't that much of an "advantage" when it comes to filing a lost item claim with the USPS. The waiting period to file an insurance claim is 45 days and an additional lengthy wait time to receive a refund. If yo...

Resolved! Combined Shipping Not Working

For the life of me I cannot get the Combined Shipping to work for my listing. I have repeatedly followed the instructions on the eBay help link and watched videos, etc. trying to fix this issue. I have removed my listing and relisted them in hopes th...