Buyer does not see the request total option

[ozarkjoe]

I suspected this was true when others bought mulitple items without requesting a combined total invoice first.   Maybe this buyer is out of the country?  I am not sure.  Anyhow, has anyone else had this problem and know of an easy fix?  Thanks

[ozarkjoe]

OK,  I just saw this from eBay's own instructions:

You can then issue a combined invoice to your buyer. To do this from My eBay:

1. Go to the Sold section.
2. Select the items you want to combine into a single invoice.
3. Add the new shipping charge.
4. From the Actions menu, select Send Invoice.

To issue a combined invoice from Seller Hub:

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So, it looks like they have to first pay and then I make an adjustment, right?   I know that I myself used "request total" for my own purchases in the past few weeks and got the invoice before paying so I am still confused.

1. Go to Orders.
2. Check the box beside any orders that need to be combined.
3. Select Send Invoice for any of the orders selected.

[monica-sells]

I think if you have "Immediate Payment Required" as an option, the request total is unavailable..

also, there is a part of your preferences where you can say 'no' to combined shipping

[wastingtime101]

If the buyer is using the app the request total button will not appear. Ask them if they are using the app or the website.

Once a buyer pays you cannot send a revised invoice so your interpretation of those help page instructions is incorrect. However, once the buyer pays you can send them a partial refund for the shipping difference if that's easier for both of you.