eBay

the.golden.ax · ‎10-29-2019

Buyer has made a claim against fresh perishable items that have similarities to carrots sent expedited. Delivery was attempted, but held at the customers post office for pick-up for the past two weeks. The claim is "The buyer didn't receive the item."

The package was delivered in enough time to be perfectly fine (CLEARLY MARKED PERISHABLE) but now after the initial shipping, plus two weeks not-refrigerated, the contents will have spoiled, molded, and generally gone bad as a cascade effect of being in a box this long. I would imagine that if they went to collect it after this much time, the box itself would be breaking down and soiled looking or gross.

In the process of the claim, I was asked to provide tracking. Now it says it is waiting on the customer to respond. The post office will not entertain the insurance on this, as perishable items are not their problem, even if the buyer claims no notice was left, their not picking it up isn't their fault (and I'm pretty sure they wouldn't cover that either). Package was shipped on time, delivered on time, just never picked up.

Do I wait on this online claim / customer reply, or call eBay? If I call eBay what should I expect? I'm not a fan of the phone agents. I always seem to get someone that can't understand me, or I can't understand them, making verbal communication difficult. If I need to call I will. I'm not happy that they have debited my account for this.

Thanks in advance,

AX-Family

southern*sweet*tea · ‎10-29-2019

In Ebay's eyes, attempted delivery is just as good as delivered, especially since it has been waiting for them to pickup at the PO. I would call Ebay and get the case closed in my favor.

The easier you are to offend the easier you are to control.

We seem to be getting closer and closer to a situation where nobody is responsible for what they did but we are all responsible for what somebody else did. - Thomas Sowell

themayqueen · ‎10-29-2019

i'm curious why it has to be picked up? how was this shipped, did it need a signature or someone present? if so, that's a bad idea. that is a very well known delay problem. MANY people aren't able to go pick things up. It should be DELIVERED TO THEM and left at their doorstep or box. with no signature needed unless it's worth a lot of money etc.

What many people don't know, is that we can go online to usps.com, and create an account, and specify delivery settings such as, where to leave packages, etc. It would be a good thing to put into a listing's text, especially if you sell perishable items.

themayqueen · ‎10-29-2019

oh and the other thing- did you write Perishable on the package? call usps and ask them how to make sure this kind of stuff gets delivered quickly. Maybe they should have done so, by just dropping it off at the address. It might be their error unless you required signature, did not indicate Perishable, etc.

the.golden.ax · ‎10-29-2019

It was marked PERISHABLE with three stickers on various sides. It was not sent with signature required. It was probably that no secure location was available for the 9 lb 12 x 12 x 10 package.

themayqueen · ‎10-29-2019

well, good. But, no secure place? LOL. my carrier drops stuff in front of my door. It's none of their business as to whether it's "secure". Some of those USPS offices are real lazy stupid dingbats and this is really their fault. Anyway, the answer is for customer to tell the USPS where or how to deliver packages. And file a complaint if they just did not get a pink slip from the carrier.

i don't think you will be on the hook for this though.

postingid2017 · ‎10-29-2019

I've had a few 'run ins' w/postal employees that used that same excuse - it seems to be the norm here up to I complained and raised 'cain' with the supervisor. One was when my brother was outside shoveling at the same time the carrier used the same excuse. The other well, I had then (usps) find out exactly where the pkg was and deliver it!

So glad my regular carrier is back from maternity leave.

7606dennis · ‎10-29-2019

@themayqueen wrote:
well, good. But, no secure place? LOL. my carrier drops stuff in front of my door. It's none of their business as to whether it's "secure". Some of those USPS offices are real lazy stupid dingbats and this is really their fault. Anyway, the answer is for customer to tell the USPS where or how to deliver packages. And file a complaint if they just did not get a pink slip from the carrier.
i don't think you will be on the hook for this though.

Actually, I believe USPS regulations require the carrier not deliver if there is no secure place to deliver it to. Your carrier might find themselves in trouble for leaving packages at your front door and the item was stolen. As far as it not being their business, I believe, that in order to receive home delivery one is required to have an approved receptacle.

"It is an intelligent man that is aware of his own ignorance."

lja440 · ‎10-30-2019

@themayqueen wrote:
well, good. But, no secure place? LOL. my carrier drops stuff in front of my door. It's none of their business as to whether it's "secure". Some of those USPS offices are real lazy stupid dingbats and this is really their fault. Anyway, the answer is for customer to tell the USPS where or how to deliver packages. And file a complaint if they just did not get a pink slip from the carrier.
i don't think you will be on the hook for this though.

While I don't doubt that there are some lazy carriers, most are not.

I have several customers that do not want anything delivered that does not fit in their mailbox for their own personal reasons, be that a neurotic dog or snooping MIL that lives next door. And yes sometimes we are so crammed in to the hilt that we miss a parcel marker. There simply isn't a scan for these situations.

At least we have some options now. I have had prior to this MANY calls to the PO. "The tracking says it was delivered but I checked the front door, the back door and even the garage and IT'S NOT THERE!!!" Did you check your mailbox? "NO" (and yes the reverse is also true, its too large for the mailbox and they didn't look anywhere else).

Frankly I am now guilty of this. Amazon has now started delivering some of their packages in my area. My daughter who lives in town in a converted Victorian that now is 6 apartments. She uses my address for packages still. Well I never use my front door. I think it has been opened only a dozen times since we built the house a decade ago. Well that is where Amazon delivered her package instead of at the open garage. I had looked there and on the deck in back and even in the old farm truck. I didn't even think of looking at the front door.