Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Global Shipping Failure - What do I do?

I shipped a jacket I sold to the address in KY and USPS confirms delivery of 9505513439780003413835 on 01/06, however my buyer never received the item and Pitney Bowes, eBay's shipping subcontractor, claims they never received it. As a result I have ...

Buyer returned phone that doesn't work

Hello! I sold a phone as "For Parts", even though it worked perfectly fine. The only thing wrong was that the back glass was cracked. Anyway, the buyer returned it as "defective item". I accepted the return and when I received it, the phone would not...

no reciibi el articulo que compre y no me quieren devolver el dinero

Realice una compra y el paquete nunca llego a mi casa, cuando inicie la devolución de dinero ebay me pide que devuelva el articulo y no entienden que nunca lo recibí. CERRARON EL CASO Y HE ENVIADO MENSAJES A EL VENDEDOR PERO NO RESPONDE

Damaged Item- Advice on how to handle

I recently purchased an item for $10 and paid $10 in shipping. It arrived completely shattered. The seller offered to provide a refund, but my guess is return shipping would be about $10, so it would ultimately be a wash. Is there anything I can do t...

Worst customer service ever and I Really need help with a refund that won't go through

I have reached out to eBay customer service for help on this. I have received four phone calls. Every time I answer nobody is on the other end of the phone and I keep saying 'hello are you there?' and I get no response back on the other end. Today is...

Resolved! Is there a way to sort just shipping cost?

I need to know my shipping costs thru eBay/PayPal, the actual amount paid for each item shipped. Is there an easy way to sort that?

Check out the FedEx Flat EBAY rate.

Posting this again in case you missed it. This is a great savings over Priority mail to many zones. EBAY is offering a flat rate for 1-10# packages ANY zone for $13.63. FedEx 2-Day. For me, on East coast and shipping to West coast Zone 7, 8. Great sa...

Blue Care Express

I purchased some coffee and the seller that has a good rating shipped it via Blue Care Express. Blue Care states they delivered it to my home and handed it directly to a person. My husband and I live in a single family home in a rural setting. We nev...

Why PayPal let buyers scam sellers so easy?

I sold an iPad Pro 2018 512GB for $860 last week and it was delivered, 2 days after it was delivered the buyer told me he never received it and open a PayPal claim. I am 100% sure that buyer got the iPad, he only doing that because i forgot to make h...

No idea what to do, ebay can't help, buyer not responding, I lost item and money

Item was sold and shipped by fedex from FL to CA, on next day after shipping status changed to delivered (in same city where it was shipped), I called to FedEx and they explain actual item still in transit and this is like mistake in tracking. Ok... ...

Resolved! Can buyer leave negative feedback even if I offer to refund payment and shipping?

I sold an item that the buyer is not satisfied with. While I have a no returns policy, I did immediately respond to them and said that I can either pay the cost of the return shipping as well as the original amount (inc shipping), or I can create a r...

How long does a seller have to respond to a return request?

I bought a "open box" wall mounted AC thermostat. The listing was "no returns". The thermostat did not work. I initiated a return with the seller. but haven't heard a peep from him in 3 days. How much time does he have to respond? At what point will ...

GSP info missing

Hello,I have sold two items via GSP in the last two days. Waiting for payment but, I noticed that the shipping address is the buyer's address not Erlanger KY. Also, if I click Send Invoice it appears that it would let me if I continued. This is not w...

6 days..no tracking update only "label created"

I scheduled a pickup from my house and like usual the carrier took it without scanning. Usually it gets scanned when it hits a hub. However this time it's been 6 days without any scans and it's a first class package so it should've been delivered by ...

Resolved! A Question About USPS Tracking

I purchased a widget a few days ago. Tracking showed the widget got to my Post Office today and went out for delivery. 2 hours later tracking shows the widget was sent back to the vendor because of insufficient address. HOW??I have been using the sam...