Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Return Error: Something Went Wrong

While trying to return an item I keep timing out and getting the "Something went wrong. Its not you its us" message. I've cleared history and cache. Tried 3 browsers. It is a two part order but only allows the option to return each item if that plays...

Upgraded Shipping Not Appearing in Ads?

We have created a shipping profile (flat:same cost to all buyers) that offers free usps economy shipping, along with upgraded shipping for priority mail for $12.50 / $4.50 each add'l item.The problem is the upgrade option does not appear in the ad - ...

Shipment Stuck

I ordered and the seller sent as directed. However, shipment is stuck because my change of address didn't "take" and now neither of us know what to do. It will most likely be returned. Is there anything I can do to keep it coming?Jacki

returns

out of curiosity anyone else had a return request this week? had one last week mine are set to auto so everything is auto generated and accepted. today i received a request which was booted to me to accept or decline with like 10 options. something c...

A question on service metrics,.

My listings specify one day shipping. If I sell something on Monday it appears on my sold page with the notation that I must create a label by 11:59 PM Tuesday. But my post office closes at 5:30PM. So if I create the label Tuesday evening, which eBay...

Package Not Received

Recently I made a purchase. The seller provided tracking info. I received a notification that the package was delivered. But no package and no note from UPS. Before contacting the police I contacted UPS.UPS did confirm it was delivered, but not to me...

Sold an item with Local Pickup only and haven't heard from buyer

I recently sold an item for a large amount of money and offered local pickup as the only method of delivery. The buyer purchased and paid immediately. I have been trying to contact this person for the last 3 days and have not received any response. T...

Conflicting information from Ebay on what to do if item I received is counterfeit.

Bought a complete watch set from a 100% positive feedback seller. The watch set I received is half original / half counterfeit. Watch experts call it a "franken". I call ebay. I get a robot who automatically starts a return process. I check ebay term...

eBay no longer allows sellers to refund without a PayPal Balance- GARBAGE POLICY

So after multiple calls, complains, conference calls with PayPal and eBay, there apparently is an effective policy in place for eBay that will NOT allow you to refund buyers from your financial institutions- it can only be from a PayPal balance. Sinc...

Postage Due Question

I had a return request for a dress that did not fit. Today I had a notice on my door from my mail person saying I had a package with $8 postage due and the signature required box was checked. The dress was only 69 dollars son not sure why sig require...

Resolved! Buyer claims I've sent the item to the wrong address, but I used the address provided to me

Recently sold an item and shipped it using the address provide to me from the sale. The delivery was to a address in the US (to me it looked like some sort of airport that then ships internationally) and arrived on the 24th, but my tracking number on...

Not as described item return

I recently purchased a listing that I came to find out was not what was shown in the picture or described in the listing. The seller is stating that I will have to pay the return fee because I’m at fault. I have mentioned to him that nowhere in his l...

Resolved! Should i keep Shipping or give full refund?

Hi everyone. I have a buyer who wants to return a $15 shirt. I offered Free shipping and offer free 30 day returns. His choice for return was "doesn't fit" even though its a Medium that its not the same mediums as his other shirts. I provided measure...

Does eBay really care about the seller?

I auctioned a high-value and brand new electronics product, and a buyer finally won the auction. Because the product is brand new and high value, I monitor the packaging process and ship the package the same day. The package was delivered to customer...

Using Avery 8126 labels

Before eBay made all these "great" changes, I could print directly on an Avery label from the purchase and print label page. Even when they changed, you could change the address label from "new_label" to "back_to_classic". Now you can't even do that....